Country Service Manager
1 week ago
Company Description
The Service Office for Syntegon Technology in ASEAN and the Pacific Region is located in the Interlink Tower in Bangkok. We are responsible for the after-sales service requirements of customers with Syntegon equipment in our region. As a quality service provider our priority is building long term relationships with customers and sharing best practices to encompass the wide-ranging demands of the food and pharmaceutical industries
**Job Description**
- Development of growth-strategy for the assigned country
- and customer-portfolio
- Setting-up and executing a sales-plan with focus on technical solutions
- Customer-account-/ relation-management; handling of situations
- Steer and support local agents in countries where we work with agents
- Identify potential and promote service-products like spare-parts, service, preventive maintenance, modernizations, service-contracts etc.
- Following-through the entire sales-cycle from lead-generation to collection
- Coordination of larger projects and technical assignments with the manufacturing sites, technical team and customers
- Consult with manager and document and steer activities in CRM
- Handling customer complaints to ensure that concerns are resolved to the customer's satisfaction
- Other activities related to the market-development
**Qualifications**
- Bachelor or Master Degree in Engineering or/and other fields
- Minimum of 2-year experience in technical sales, automation, system solution, preferably in machinery industry or technical industrial products
- Good experience with MS Office, CRM. Experience with SAP is preferred
- Good English, both in spoken and writing
- Good Korean, both in spoken and writing, other languages are an advantage
- Strong customers orientation; detail-oriented and excellent problem-solving skills
- Strong communication skills and able to handle multiple tasks using organizational skills
- Proven ability to work independently on your own initiatives as well as in a team environment with ability to travel in the region.
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