Country Manager, Thailand

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging - where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world - helping unlock financial access to enable the future of money movement.

**Join Visa: A Network Working for Everyone.**

**Job Description**:
**Why this is important to Visa**:
The Thailand Country Manager reports to the Group Country Manager for Singapore, Malaysia, Thailand (SMT) and is a member of the SMT Leadership Team.

Visa Country Managers are responsible for establishing and delivering the market performance targets and growing the business through deep client relationships. Protecting the company’s brand, growing market share and increasing revenue are the priority.

The Country Manager engages with key stakeholders, internally and externally, operating at a senior level with clients and leading key strategic market and technology developments. They have responsibility spanning sales, product, marketing, merchants, government relations, public relations, and help Visa to expand access into key business verticals and clients.

**What a Country Manager does at Visa**:

- Lead the development and implementation of the market strategy to enable the activities that achieve business targets through growing the existing business, identifying new business opportunities and implementing new products and services across the markets.
- Develop, cultivate and maintain close relationships with client CEOs, management teams, decision-makers and other influencers within Visa’s client banks, national banking association, key merchants, merchant associations and partner companies. Be aware of their views on the current state and future prospects for the payments industry, banking and financial services industry, and technology innovation.
- Lead and manage the product portfolio for key accounts, ensuring Visa clients have excellent support service from the Visa team.
- Serve as an advocate of the industry and represent Visa as a thought leader in the marketplace. Sharing Visa’s views on industry developments with clients and merchants and articulating how Visa products and solutions can enhance their business results.
- Understand and articulate how Visa differs from its competitors in terms of business strategies and capabilities, product positioning and pricing, and ability to drive client performance.
- Engage regulators and other government entities in collaboration with the Visa Government Engagement team to drive stronger economic growth, business innovation and financial inclusion. Additionally, manage any specific prospective or in progress regulatory change.
- Drive strong collaboration with the Fintech ecosystem that leverages Visa’s products and services.
- Appreciate the impact of the market performance on the SMT cluster and Asia Pacific region strategy and how it will enable Visa to reach its ambitious goals.
- Ensure that the initiatives of the functions within the market are integrated and aligned to Visa’s broader business plans and strategic goals in the SMT cluster.
- Lead local initiatives within the wider Visa community in SMT and ensure the market has the necessary resources to achieve scorecard targets.
- Provide inspirational leadership to the team, ensuring maximum efficiency and engagement by handling conflicting and challenging demands across multiple client accounts.
- Collaborate and engage with colleagues across Visa, endeavoring to provide guidance and support with complex negotiations and ensure the business is appropriately involved and informed about client matters, delivering solutions as one team.
- Maintain a comprehensive operational risk and control environment and ensure strict adherence to Visa compliance practices are maintained at all times through championing risk ownership and accountability.
- Champion Visa’s consumer and employer brand in the market - leading by example on Visa’s Leadership Principles and values.
- Attract, develop and retain outstanding talent. Ensure appropriate succession planning is in place for key roles, maximize employee engagement and ensure all staff have meaningful development plans. Create a sense of community and drive a culture of genuine inclusion.

**Qualifications**:
**What you will need**:

- A minimum of 15 to 20 years of experience including 10 years of commercial / sales leadership e