Senior Partner- Customer Success
1 week ago
**Purpose of the role -**
- We will not be successful unless our customers are receiving massive value from our service. RG is looking for Senior Partner
- Customer Success who will own driving success for our customers.
- This role includes responsibilities for Customer Success activities (e.g.; on-boarding, support, services, adoption, etc.), Account Management (e.g.; advocacy, retention, strategic consulting, etc.) and outcomes (e.g.; renewals, up-sell, etc.).
**Responsibilities**
- Drive Customer Success Outcomes
- o Increase renewal rates and reduce churn
- o Expand our revenue in accounts through cross-sell and up-sell
- o Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores
- o Drive new business growth through greater advocacy and reference-ability
- Define and Optimize Customer Lifecycle
- o Map customer journey
- o Develop listening points in journey (e.g.; usage, satisfaction, etc.)
- o Standardize interventions for each point in journey
- o Define segmentation of customer base and varying strategies
- o Identify opportunities for continuous improvement
- Manage Customer Success Activities
- o Onboarding
- o Training
- o Professional Services
- o Customer Support
- o Customer Success Management
- o Renewals
- o Cross-sell / Up-sell
- o Advocacy
**Competencies**
- Minimum 4-7 years’ experience with significant time spent in hospitality/travel technology or SaaS company.
- In-depth understanding of hotel distribution technology is preferred (including connection with OTAs, GDS, content etc.)
- Ability to manage influence through persuasion, negotiation, and consensus building
- Ideally combined background of post-sale and sales experience with a strong commercial acumen
- Ability to read commercial contracts and understand legal clauses
- Strong empathy/obsession for customers AND passion for revenue and growth
- Deep understanding of value drivers in recurring revenue business models
- Analytical and process-oriented mindset
- Demonstrated desire for continuous learning and improvement
- Excellent communication and presentation skills
-
Senior Customer Success Manager
3 weeks ago
กรุงเทพมหานคร, Thailand Adobe Full timeOur Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies...
-
Customer Success Partner Senior Advisor
3 days ago
กรุงเทพมหานคร, Thailand SAP Full time**We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
Enterprise Customer Success Partner
4 weeks ago
กรุงเทพมหานคร, Thailand SAP Full time**We help the world run better** **Key Responsibilities & Tasks** The **Enterprise Customer Success Partner (E-CSP) Expert** engages proactively and continuously with a finite number of larger, more complex customers to drive mutual success across the Land, Adopt, Consume & Expand (LACE) cycle. The E-CSP Expert helps larger, more complex customers achieve...
-
Enterprise Customer Success Partner
2 days ago
กรุงเทพมหานคร, Thailand SAP Full time**We help the world run better** **Key Responsibilities & Tasks** The **Enterprise Customer Success Partner (E-CSP) Expert** engages proactively and continuously with a finite number of larger, more complex customers to drive mutual success across the Land, Adopt, Consume & Expand (LACE) cycle. The E-CSP Expert helps larger, more complex customers achieve...
-
Customer Service Customs Clearance Sea Cargo
1 week ago
กรุงเทพมหานคร, Thailand cargo-partner Full time**PRINCIPAL DUTIES AND RESPONSIBILITIES**: - Checking tariff of Import - Export entry, BOI or any related fields - Customs clearance of import - export shipments - Issuing of transit documents and customs documents - Handling of claims (false customs tariff, etc.) **QUALIFICATIONS**: - Thai, male or female with at least 3-5 years experiences in customs &...
-
Customer Success Leadership
3 weeks ago
กรุงเทพมหานคร, Thailand Microsoft Corporation Full timeThe Customer Success Leader is the most senior Customer Success (CS) resource in Thailand reporting to the Country leader. The Customer Success Leader is responsible for the overall business performance of their organization, including customer value realization (consumption) across all three clouds, the financial performance of the support business, and...
-
Customer Success Leadership
3 weeks ago
กรุงเทพมหานคร, Thailand Microsoft Full timeThe Customer Success Leader is the most senior Customer Success (CS) resource in Thailand reporting to the Country leader. The Customer Success Leader is responsible for the overall business performance of their organization, including customer value realization (consumption) across all three clouds, the financial performance of the support business, and...
-
Customer Success Account Manager
3 weeks ago
กรุงเทพมหานคร, Thailand Microsoft Full timeMicrosoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...
-
Customer Success Account Manager
3 weeks ago
กรุงเทพมหานคร, Thailand Microsoft Corporation Full timeMicrosoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...
-
Customer Success Executive
1 week ago
กรุงเทพมหานคร, Thailand Cisco Systems Full timePlease note this posting is to advertise potential job opportunities. This exact role may not be open today, but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens. **Who You’ll Work With** Customer Success Executive (CSE) role is a highly transparent, strategic leadership role...
-
Supervisor Customer Service Air Cargo Import
1 week ago
กรุงเทพมหานคร, Thailand cargo-partner Full timecargo-partner Logistics is a privately owned full-range info-logistics provider offering a comprehensive portfolio of air, sea, land transport and warehousing services, with special expertise in information technology and supply chain optimization. The company operates over 130 offices in 40 countries around the world to create fast and efficient solutions...
-
Customer Success Manager
3 days ago
กรุงเทพมหานคร, Thailand RateGain Full timeAt RateGain, we believe our triumph lies in the success of our customers. If you're have a work experience to boast about in Travel/Hospitality tech industry, then this opportunity is tailor-made for you! About the role: As the Senior Partner in Customer Success, you will be the captain of success, navigating through responsibilities that include Customer...
-
Senior Customer Success Manager, Thailand
4 days ago
กรุงเทพมหานคร, Thailand Appier Full time**About Appier** **About the role** We are seeking a **Senior** **Customer Success Manager, **who will manage the customer success function of key accounts within Appier's enterprise solutions business unit in Thailand. This role is based in Bangkok. The primary goal of the customer success team is to generate solutions from both business and technical...
-
Customer Service Sea Cargo Import
4 weeks ago
กรุงเทพมหานคร, Thailand cargo-partner Full time**PRINCIPAL DUTIES AND RESPONSIBILITIES**: - Create job files and issue reconciliation sheet after shipment completion. - Co-ordinate with sales/customer/ and overseas agent & Key account for obtaining shipment instruction and follow the SOP requirements. - Co-ordinate with customer/carrier/supplier and related department for import process. - Follow up...
-
Success Program Manager
1 week ago
กรุงเทพมหานคร, Thailand Cisco Systems Full timePlease note this posting is to advertise potential job opportunities. This exact role may not be open today, but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens. **What You’ll Do** The Success Programs Manager will be accountable for ensuring that their customers optimally...
-
Customer Success Manager
2 weeks ago
กรุงเทพมหานคร, Thailand Amity Full timeAs a customer success manager, you will help our customer success strategies, building strong relationships with customers and collaborating with cross-functional internally to deliver consistently excellent customer experiences. **Your team**: - ** Zoho Project **and Professional project management tool is the foundation of how we run the team. - Our...
-
Customer Success Executive
5 days ago
กรุงเทพมหานคร, Thailand Palexy Pte. Ltd Full timeAt Palexy, we develop a pioneering AI-powered SaaS platform that can turn existing retail data, including CCTV footage, POS data, staff schedule data, etc. into actionable intelligence in a fashion similar to e-commerce. We are seeking Customer Success Executives based in Bangkok to help our Thailand’s retail customers successfully adopt our product and...
-
Cloud Customer Success
4 days ago
จตุจักร, กรุงเทพมหานคร, Thailand MFEC Co.,Ltd Full timeSenior Level Cloud Platform - Work Level: Senior - Job Type: Full Time - Offer Salary : Not SpecifiedJob Descriptions: Job Highlight - Business Process & Potential Constraints - Cloud Technologies IT Solutions & Services We are looking for an experienced Cloud Business Solution person to conduct as project manager and presales in cloud solution...
-
Senior Partner Success Manager Bangkok
4 weeks ago
กรุงเทพมหานคร, Thailand Plug and Play Tech Center Full time**WHO WE ARE**: Plug and Play is a global innovation platform and venture capital firm. Our mission is to make innovation open to anyone, anywhere. Each year, hundreds of entrepreneurs join our vertical-specific accelerator programs to team up with our corporate members or receive a direct investment from Plug and Play. Plug and Play has over 45 locations...
-
Senior Partner Success Manager Bangkok
2 days ago
กรุงเทพมหานคร, Thailand Plug and Play Tech Center Full time**WHO WE ARE**: Plug and Play is a global innovation platform and venture capital firm. Our mission is to make innovation open to anyone, anywhere. Each year, hundreds of entrepreneurs join our vertical-specific accelerator programs to team up with our corporate members or receive a direct investment from Plug and Play. Plug and Play has over 45 locations...