Customer Success Manager

1 week ago

กรงเทพมหานคร, Thailand Feedback180 Full time

Feedback180, a leading AI Data-Driven Voice of Customer (VoC) company, seeks a talented and driven Customer Success Manager to revolutionize customer service experiences. As a Customer Success Manager, you will be vital in ensuring our clients receive exceptional support and achieve maximum satisfaction. If you are passionate about technology and customer success and thrive in a dynamic environment.

**Responsibilities**:

- Serve as the primary point of contact for our valued customers, understanding their needs and exceeding their expectations.
- Provide comprehensive technical support and troubleshooting assistance.
- Collaborate closely with the Project Management Office to translate customer requirements and strategize product delivery.
- Conduct customer surveys, meticulously analyze feedback, and leverage insights to enhance our products and services.
- Monitor customer usage patterns, identifying opportunities for upselling and cross-selling to maximize customer value.
- Foster and nurture strong customer relationships, ensuring their continued satisfaction with our offerings.
- Coordinate cross-functional teams, working with sales, marketing, and product development to meet customer needs.
- Develop and maintain an in-depth understanding of our products and services, effectively articulating their benefits to customers.
- Craft and implement customer success plans, guaranteeing their successful execution.
- Keep customers and internal teams informed with regular updates on progress and milestones.

**Qualifications**:

- Bachelor's degree in Business Administration, Marketing, Computer Science, or a related field.
- Demonstrated experience of at least 2 years in customer support, project management, or business analysis.
- Exceptional communication and interpersonal skills to build rapport with diverse stakeholders.
- Strong problem-solving and analytical abilities, coupled with a detail-oriented mindset.
- Ability to thrive both independently and collaboratively in a fast-paced, team-oriented environment.
- Excellent organizational and time management skills, ensuring efficient handling of multiple priorities.
- Proven track record of building and maintaining robust customer relationships.
- Familiarity with Voice of Customer (VoC) solutions is highly advantageous.
- Knowledge of the software development life cycle (SDLC) is valuable.

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