Team Lead

6 days ago

กรงเทพมหานคร, Thailand Workmate Full time

**Workmate **delivers a ready-made workforce for our clients to plug in when their demand surges; we are always at the cutting edge of creating a better way to work. We are revolutionising ‘Work From Home' by providing a ready made remote workforce for clients that require admin, data entry and dispatching services. If you have experience in the Business Process Outsourcing space, and you are looking for a new challenge to help build the largest remote workforce in Thailand, then this is for you.

We are currently seeking a talented **BPO team Lead** to join the team. You will be a part of the BPO team, and will focus on fulfilling requirements set by our key clients. This role will work with one of our top clients, responsible for ensuring that all client requests are being fulfilled with the highest quality workers. Your job is to manage your own team of agents, keeping them engaged by being their support channel and champion and make sure that KPI’s are reached on a day to day basis. This involves using data and your high level of human intuition.

You will report in to the **Head of Enterprise Solution**s on a day to day basis, as well as provide weekly updates directly to the client.

**Key Responsibilities**
- Manage and supervise our agents (content team).
- Be an exceptional point of contact for/in between our client and agents.
- Be an organizer by keeping track of tasks and knowing who and when to assign agents on different tasks
- Be a goal setter by making sure that all agents know their goals and keep up with them.
- Each Team Lead should be responsible for their own team, and should send daily updates on their teams performance

**Qualifications**
- Bachelor degree in business or related field
- 3-4 years of experience in Account Management/Sales for the E-commerce/Tech industry.
- Experience in managing and mentoring a team is a must.
- Strong analytical skills with a structured problem-solving ability.
- Social character with a positive attitude towards new challenges and a hands-on mentality.
- Good team player with an aptitude for sales and the ambition to constantly achieve KPIs.

**What you will get**
- Competitive salary and KPI Bonus
- 5 days work week
- 8 days of Annual Leave, with the addition of 2 days for every completed work year
- Many of the leave types i.e. 1 day Birthday Leave, 3 days Childcare Leave, 3 days Marriage Leave, 6 days Personal Leave, etc.
- Group life & health insurance
- All you can eat snacks & drinks all-day
- Business-related travel, phone, entertainment etc. reimbursed monthly as required

We’re building Workmate: to organise the blue collar workforce by connecting people to more opportunities, increasing their income, social protections, and ultimately their quality of life.

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