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Senior Team Lead Sales Operations

3 weeks ago

กรงเทพมหานคร, Thailand NTT Full time

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

**Want to be a part of our team?**

The Senior Sales Operations & Enablement Team Lead is focused on sales tools, processes, knowledge and enablement and implements business activities and processes that help the sales organisation run effectively and efficiently in support of business strategies and objectives. They are responsible for the operational management of a small team of functional individual contributors.

**Working at NTT**

**Key Roles and Responsibilities**:

- Assist with sound and timely business decisions to drive short term and long-term performance.
- Provide leadership in presales support, quality assurance, training and the execution of the sales management system.
- Act as a trusted advisor to sales teams by delivering consistent and valuable training interventions that enable continuous improvement and revenue growth whilst closing skills gaps.
- Improve sales performance through continuously evolving processes, technology and methodologies to meet deliverables.
- Act as a change agent for sales initiatives by executing enabling activities such as tools, process and methods.
- Identify and develop improvements to current processes and methods.
- Provide the knowledge and skills that enable successful customer business outcomes.
- Working with smaller sales teams and providing operational management to a team of functional individual contributors, implement sales onboarding, training and coaching.
- Track sales metrics and manage accuracy, providing related reporting to the relevant stakeholders.
- Provide sales process management support to sales teams.
- Ensure the delivery of content and communication related to marketing and sales collateral and commercial messaging.
- Conduct opportunity/pipeline management and forecasting, predictive analytics and provide sales intelligence information.
- Work with internal stakeholders and benchmark external data to assist with the development of compensation plans.
- Ensures that enablement technology continues to provide value and regularly review and audit the technology stack to ensure relevance and usefulness.

**Knowledge, Skills and Attributes**:

- An understanding of the vast range of IT operations and NTT service offerings
- Knowledge and understanding of IT industry environment and business needs
- Operational team management and leadership skills and able to effectively manage the resources that report to them
- Collaboration skills and able to interact professionally
- Relationship skills and knowledge of the client environment
- Analytical in approach with good attention to detail
- Understanding of the local sales environment and ability to grasp the challenges facing the sales force
- Ability to identify trends and areas for improvement
- Understanding of solution selling concepts and solid knowledge on sales process design

**Academic Qualifications and Certifications**:

- Bachelor’s degree
- Relevant certifications

**Required Experience**:

- Solid experience in similar role within a related environment
- Solid experience operationally managing a sales operations / effectiveness team
- Solid experience dealing with stakeholders to influence sales
- Solid experience in the sales operations / effectiveness management role
- Solid strategic and operational planning experience

**Skills Summary**

Managing Sales Teams, Process Management, Sales, Sales and Operations Planning (S&OP), Sales Process, Sales Tools Development, Solutions Selling

**Workplace type**:
Hybrid Working

**Equal Opportunity Employer**

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

**A career at NTT means**:

- Being part of a **global pioneer -** where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
- Being at the forefront of **cutting-edge technology -** backed with a 150-year heritage of using technology f