Team Lead Sales Operations

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

**More about this career opportunity**

**Key Roles and Responsibilities**:

- Assist with sound and timely business decisions to drive short term and long-term performance.
- Provide team operational management in implementing presales support, quality assurance, training and the execution of the sales management system.
- Ensures that direct reports follow established policies and procedures in carrying out their daily activities.
- Improve sales performance by identifying and reporting areas for improvement in current processes.
- Supervises support and administrative employees in the functional area.
- Ensure that systems and data is kept accurate and up to date.
- Track sales metrics and manage accuracy, providing related reporting to the relevant stakeholders.
- Provide sales process management support to sales teams.
- Assist with opportunity/pipeline management and forecasting, predictive analytics and provide sales intelligence information.
- Work with internal stakeholders and benchmark external data to assist with the development of compensation plans.
- Executes audits on technology systems as required from time to time.

**Knowledge, Skills and Attributes**:

- An understanding of the vast range of IT operations and NTT service offerings
- Knowledge and understanding of IT industry environment and business needs
- Operational team management and leadership skills and able to effectively manage the resources that report to them
- Good collaboration skills and able to interact professionally
- Relationship skills and knowledge of the client environment
- Analytical in approach with good attention to detail
- Understanding of the local sales environment and ability to grasp the challenges facing the sales force
- Ability to identify trends and areas for improvement
- Good understanding of solution selling concepts and solid knowledge on sales process design

**Academic Qualifications and Certifications**:

- Bachelor’s degree
- Relevant certifications

**Required Experience**:

- Some relevant experience in similar role within a related environment
- Previous experience operationally managing a sales operations / effectiveness team
- Good experience dealing with stakeholders at various levels in the organisation
- Previous experience in the sales operations / effectiveness team management role
- Operational and tactical planning experience

**A career at NTT means**:

- Being part of a **global pioneer -** where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
- Being at the forefront of **cutting-edge technology -** backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new ‘firsts’.
- ** Making a difference -** by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
- Being **your best self -** in a progressive ‘Connected Working’ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
- Having ongoing opportunities to **own and develop your career -** with a personal and professional development plan and access to the broadest learning offerings in the industry.