Digital Content Manager

**About Kuoni Tumlare**

At Kuoni Tumlare, we deliver truly inspiring and innovative solutions and experiences that create value both for our Partners and Society at large. Our wide portfolio of products and solutions is built on 100+ years of destination management experience.

Our solutions include series tours, technical visits, educational tours, Japanspecialist travel consulting, as well as meetings, incentives, conferences, and exhibitions. Our product portfolio includes MyBus excursions at destinations as well as guaranteed departure tours devised and delivered by our Seat-in-Coach specialists, Europamundo (EMV) and MyBus Landcruise.

We cater to a wide range of customer needs in close collaboration with our trusted suppliers and powered by our team of destinations experts - enabling us to make a real difference to the world.

**About the Business**

The mission of IT is to provide both strategic IT vision and enterprising solutions for all Business Areas, so they can meet their goals, deliver results, and enhance the company’s position. We strive to provide reliable systems and IT support that enables employees to work, wherever and whenever, in a way that is as cost efficient and secure as possible.

**About the Role**

As Kuoni Tumlare continues to grow and expand the business, we have an exciting opportunity for an energetic, methodical and creative Digital Content Manager to come on board and start driving our content projects forward. We look to keep our edge over the competition by investing in our people and providing a path to a strong and exciting career.

The role requires a skilled introverted extrovert, who can communicate and coach people of different capabilities and backgrounds, can engage our audience and create an easy-to-use database

**Key Responsibilities**:

- Manage our digital database which contains our digitally created files usually used for sales and marketing purpose
- Create and maintain a categorization system to assure people can find the assets
- Create or use a pre-built taxonomy and metadata (keywords) so that every single item in the database can be found by a user doing keyword search
- Upload new collected assets into the system and add metadata to each asset
- Train users how to search the database, troubleshoot software issues and work with IT to test new updates as well as find bugs and report those to the system vendor
- Meet with leaders or managers within our organization to create new repositories for new kind of assets. In these meetings, the Digital Content Manager will conduct presentations, demos and field questions that will assist in decision making and increase the usage of the Library (platform)
- Search and find subset of assets (e.g. all concert venues within certain countries to support Musical Performance Segment)
- Usually, you will have to do some creative problem solving to deliver the requested information
- Sometimes metadata tracking needs to be updated, so that people in the organization can easily and fast access the data
- The data will need to be updated, possibly migrated to a new system in future, so there is an element of project management involved in this job

**We Are Looking for a Person Who is**:

- A creative problem solver and can communicate with all types of people in different roles. (IT, Sales, Destination Managers, Suppliers, NTO's, Senior Leadership etc.) and interact with almost everyone in the organization, at all levels
- Detail oriented and patient. It is very important because software can be finicky and if the right metadata isn't added to every asset, it can be lost forever in the system
- Enjoying organizing and teaching, can also find creative ways to use software

**To Succeed in the Role, You Should Have**:

- Experience in digital content management from a previous job (please address the job description in your CV), with Master of Information & library science or library science would be an advantage.

**What We Offer**:

- Opportunity to work in an international environment.
- Diverse & Inclusive culture.
- Learning and training opportunities for growth.
- Dedicated Employee Engagement Activities.