Customer Service Representative
2 weeks ago
PRTR is working with a company in the Pharmaceutical industry. They are now looking for a Customer Service Representative to join them.
- Independently resolving standard or impact customer satisfaction-related issues.
- Providing excellent customer service for customers and Marketing & Sales team.
- Performing good order to cash support such as order placement, order fulfillment and shipment arrangement.
- Handling the AR collection to support manager achieve the target of DSO.
- Keeping close contact with warehouse & monitor logistics and handle document.
- Proactively being the point of contact for customers to establish a good & harmonize relationship.
- Positively responding to ad hoc issue and trouble shoots the non-routine issues.
**Qualifications**
- Bachelor’s Degree in administrative or related field.
- Very Good in English and good communication skills.
- Computer skills (word, excel).
- Minimum 3 years experience in Customer Service Representative.
- Customer focused.
- Ability to work independently
- Familiarity with SAP or iScala operation system.
- Ability to deal with international customers.
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