Unit Registrar Administrator

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Core Skills and Attributes:
- Excellent written and verbal communication- Quality service orientation/continuous improvement- Elevated level of accuracy and attention to detail- Spread sheet and analytical skills- Planning and organising- Customer service focus and a passion for service delivery- Excellent critical thinking skills and demonstrated initiative- Ability to build strong relationships with internal stakeholders- Ability to work well under pressure, maintaining professionalism- A ‘can do’ approach and an ability to operate effectively within a dynamic and high performing environment- Demonstrated drive and commitment towards attaining the highest possible standards- Tenacity and resilience- Ability to work effectively and consultatively within a diverse team environment- Quality orientation/continuous improvement.

Accountabilities:
- Managing and processing of timetabled workloads- Meeting deliverables per SLA’s and agreed timetables- Assisting the Team Leader and Head of Dealing with projects and enhancements related to the Dealing Team- Assisting with reviewing and updating procedures and checklists for onboarding new clients- Collaborating effectively with the team and other internal/external stakeholders, including offshore operations team

Deliverables- Delivery of client reporting accurately & within SLA requirements. Immediate escalation of any quality or timeliness issues to the Team Leaders and the Head of Dealing.- Documenting User Guides- Maintaining documentation such as procedures and checklists- Ensuring that all unit movements are complete ahead of finalising reporting deliverables- Provide high quality internal and external service- Set up of new advisers and dealer groups- Process deceased estate accounts and ensure all relevant documents are collected and verified.- Update client data for existing clients- Meet and actively monitor all team deadlines, with any issues escalated and communicated appropriately to managers and all stakeholders- Consulting with Internal stakeholders to collect any additional information required to progress with investigations- Prompt escalation of issues / risks identified within specified SLAs- Collaborate with other teams within operations team to deliver optimum outcomes- Ensure appropriate testing assurance is completed for Trust Architect releases, BCP testing etc.- Assisting with Dealing Team projects and client onboarding as required.

Key performance indicators

Performance against target for_:_- Adherence to business processes- Level of staff engagement/morale and delivery against agreed standards within the team- Quality and accuracy of processing- Meeting of all client deadlines- Process and service delivery improvement initiatives- Adherence to client business rules and compliance policies- Successful on boarding of new Fund Services clients into Dealing Team “BAU”- Adherence to business processes- Quality of processing- Process improvement initiatives- Service delivery improvement initiatives

Key relationships:
Internal teams: Dealing, Registry Management, Payment & Reconciliation, Client Services, Transitions, Change and Development teams

External: Custodians, Fund Managers, Clients

Knowledge and experience:
- Proficiency in English, both written and verbal, is required to effectively communicate with team members, clients, and stakeholders- 3+ years Financial Services experience - knowledge of Funds Management, Custody preferable- 2+ years Unit Registry experience- Good working knowledge of the financial services investment industry- Very good knowledge of Microsoft Office suite

Benefits:
- Hybrid and international work environment - 6 days in office per month.- Office in the heart of Bangkok, opposite to Emsphere - easy access from both BTS and MRT.- Flexible working hours.- 15 days public holiday per year.- Annual leave from 12 and up to 25 days.- Additional leave types such as business leave, sick leave, maternity leave, paternity leave, bereavement leave, etc.- Flexible Time Off (FTO) in additional to the leave types above.- Group health insurance, optical claim, and annual health checkup.- Provident fund up to 11% from employer and 15% from employee.- Professional development support.- Confidential employee assistance program for mental health and well-being support.- Welfare Committee

LI-SM1

CA-SM

Human Resources Department - Talent Acquisition
SS&C FinTech Services (Thailand) Limited
6th Floor, RSU Tower 571 Sukhumvit Road
North Klongton, Wattana, Bangkok 10110
Phone: 065-384-4022

Unless explicitly requested or approached by SS&C Technologies, Inc. or any