Head of Business Process Operations

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

The Head of Operations will work closely with the Head of Transfer Agency and Trading Solutions in Thailand to ensure Operational excellence to internal and external clients. To assist in the build and management of the Operational teams across Transfer Agency and Trading Solution business processing in Thailand. This role involves collaboration with various stakeholders to ensure business-wide compliance and operational efficiency.

Key Responsibilities:
Operational build:
- Support Head of TA / TS in determining optimal Operational model.- Build Job descriptions for operational areas.- Conduct interviews in Thail and English to assist with recruitment process.- Support regulators visit to ensure 1st time activation of license.

Support Licence Application:- Work closely with and monitor the external lawyers to ensure swift submission.- Work alongside Head of TA to visit Regulator for submission.- Ensure Regulator visit is successful

Business Support:
- Actively participate in client and prospect meetings- Work with Management to provide basic coaching and support in improving operational practices.- Assist in reviewing training for new employees.

Provide support to 2nd line team covering Risk & Compliance- Review any regulatory announcements to ensure compliance with legal and regulatory requirements.

Collaboration:
- Collaborate with leaders to ensure local considerations are integrated into business processes for onshore and offshore activities.- Support continuous improvement initiatives across the business to enhance compliance and efficiency.- Attend internal forums as support for Head of TA

Qualifications and Skills:
- Minimum 10 years’ experience in the financial services industry in Thailand, Or- 7 years' experience in Investor Services industry in Thailand- Understanding of Thailand Mutual and Provident Fund nuances is desirable.- Basic understanding of Thai regulatory requirements and obligations.- Strong analytical and problem-solving skills.- Excellent communication and interpersonal skills.- High attention to detail and organizational skills.- Fluent in Thai and English

**Benefits**:
- Hybrid and international work environment - 6 days in office per month.- Office in the heart of Bangkok, opposite to Emsphere - easy access from both BTS and MRT.- Flexible working hours.- 15 days public holiday per year.- Annual leave from 12 and up to 25 days.- Additional leave types such as business leave, sick leave, maternity leave, paternity leave, bereavement leave, etc.- Flexible Time Off (FTO) in additional to the leave types above.- Group health insurance, optical claim, and annual health checkup.- Provident fund up to 11% from employer and 15% from employee.- Professional development support.- Confidential employee assistance program for mental health and well-being support.- Welfare Committee

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Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.