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Middle Mile Operation Lead
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DepartmentOperations- LevelExperienced (Team Lead)- LocationThailand - BangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- ** Lead SPX middle mile operation implementation project and work under directly middle mile operation manager**:
- ** Implement and initiate the new project to improve operation performance and cost in multiple areas e.g.**:
- ** overall performance from inbound, sorting, and outbound**:
- ** Operation process improvement**:
- ** Stuck orders/ loss improvement**:
- ** Linehaul operation process**:
- ** Analyze situation and define solutions, and initiative impacts**:
- ** Monitor Middle-mile performance and report to company leaders**:
- ** Act as SWAT team for middle-mile during critical moment**:
- ** Work closely with operation and operation excellence managers to align on plan and potential new initiatives**:
- ** Coordinate and collaborate with all involved parties both internal and external**:
- ** Identify risks associated with each project**
**Requirements**:
- ** Bachelor or Master Degree in any fields**:
- ** More than 3-7 years’ experience in logistics / Operation/ process improvement / consulting**:
- ** High PMO and operation skill**:
- ** Very strong analytical skills and being a proactive initiator**:
- ** Logical thinking and strong problem-solving skills**:
- ** Be able to fit in with fast pace culture**:
- ** Excellent written and verbal communication skills in English**:
- ** Well-developed interpersonal and communication skills
