[spx] Resource Controller Lead

1 week ago


กรงเทพมหานคร, Thailand Shopee Full time

DepartmentOperations- LevelExperienced (Team Lead)- LocationThailand - BangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us.
- 1. Analyze operational failure and be in charge of optimizing overall last-mile performance, productivity, and costs.- 2. Pinpoint areas that require improvement to increase production and cut costs. Create a model to predict volume- 3. Resources and spending plans for yearly, monthly, and peak periods are needed to support operations and plan operations.- 4. Maintain service level in time. Work closely with the management team to determine and pinpoint the need to get better.- 5. A vital component of the lean cost and labor structures- 6. Work closely with OpX and Operation leaders to ensure we hire/spend within FP&A target- 7. Improve quality of reports and day to day act as gate controller for any ops spendings- 8. Lead resource management for all miles (ongoing effort to consolidate to one team)- 9. Groom the current associates in operation resource management team**Requirements**:

- A bachelor's degree with at least 10 years of job experience.
- Some experience with cost accounting in the logistics
- P&L understanding is preferred.
- Ability to work under pressure and in a dynamic work environment.
- Requires strong verbal and writing communication abilities, attention to detail, and the capacity to examine one's own work for quality.



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