Lead, Last-mile Strategic Initiatives
1 week ago
Department Operations
- LevelExperienced (Team Lead)
- LocationThailand - Bangkok
The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Analyze data, design and project manage roll out of incentive schemes
- Forecast and monitor cost for last mile and work closely with operation to ensure cost target is achieved
- Project manage roll out of Buyer self collect project (cross functional and external collaboration, design SOPs for operational flow, cost control and P&L breakeven analysis, incentive scheme design)
- Project manage roll out of return pickup services in new expansion locations
- Guide and manage direct reports
**Requirements**:
- Bachelor or Master’s Degree in Business, Economics, Engineering, or Supply Chain Operations Management related field is preferred
- At least 5 years of work experience in e-commerce / logistics / management consulting
- Excellent written and verbal communication skills in English
- Have strong project management skills including interpersonal & communication skills
- A proactive, fast learner, team player and leader with ability to work and manage diverse team communities in dynamic environments
- Adept at understanding business priorities to forecasting and analyses, detail oriented, and strong problem-solving skills
- Proficient in excel/gsheet, SQL is a plus
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