Liaison Officer

2 days ago

กรงเทพมหานคร, Thailand United Nations Full time

The mandate of the United Nations Economic and Social Commission for Asia and the Pacific (ESCAP) is to promote sustainable and inclusive development and regional connectivity in the Asian and Pacific region. ESCAP’s role as a regional development arm of the United Nations Secretariat is to support its membership with policy oriented research and analysis, normative support and technical assistance and capacity building, to respond to the development priorities and changing needs of the Asian and Pacific region.

This position is located in the Host Country Relation Unit, Conference and General Services Section, in the Division of Administration. The incumbent reports to the Chief of Conference and General Services Section.

**Responsibilities**:
Under the direct supervision of the Chief of Conference and General Services Section, and overall supervision of the Director of Administration, the incumbent is required to perform the following functions:
Liaison and Coordination on Host Country Relations
- Represents ESCAP and often UN entities in discussion, negotiation and deliberation with various Host Country authorities in matters relating to privileges and immunities of staff members as per the Host Country Agreement and relevant international agreements and smooth operation of the UN in Thailand in general.
- Acts as the primary focal point for the Host Country authorities and provides pertinent information, guidelines, legal advice and arrangements as necessary to senior management of ESCAP and client entities.
- Provides efficient protocol services for ESCAP senior management and visiting high ranking UN officials through close coordination with various Host Country authorities.
- Leads the Community of Practitioners on Protocol as part of the UN Thailand Operations Management Team (OMT), with respect to streamlining related work practices and processes and further strengthening relationship between the Host Country authorities and the UN in Thailand.
- Contributes to development and execution of the Business Operations Strategy (BOS) in Thailand (National BOS) as well as in the Asia-Pacific Region (Regional BOS) in the field of administration and logistics.
- Assesses the relevance and suitability of the terms of the Host Country Agreement on an ongoing basis and recommends revision as necessary.

Supervision and Management of Host Country Relations Unit
- Oversees all the activities of the Unit and be responsible for preparation/execution of budget, recruitment, evaluation of staff performance and development of work plans for the Unit.
- Provides effective and efficient administrative support services to staff of ESCAP and client entities, focusing on achievement of the below results:

- Appropriate interpretation of the diplomatic privileges and immunities of international staff members and their family members of ESCAP and client entities, where applicable, in the following areas: (a) obtaining stay permits and re-entry visas for Thailand; (b) importation of duty-free goods for official and/or personal use, including the related customs clearance; and (c) obtaining other diplomatic privileges and immunities.
- Coordination and supervision of shipments and customs clearance, travel, events management, administrative surveys, insurance.
- Supervises smooth operation of the CGSS Service Desk through appropriate provision of resources as per the clients’ needs and in consultation with other stakeholders.
- Monitors performance of staff members and personnel of the Unit in order to achieve service excellence and offers training and coaching as required.
- Regularly organises trainings and briefing sessions for administrative staff and new staff members on host country related services.
- Reviews and improves operation of the Unit through business process automation and technology enhancements as necessary.

Support to the Chief, Conference and General Services Section (CGSS) on inter-related operational and logistics activities of the Section.
- Assists the Section Chief in preparation and elaboration of proposals on cost saving/avoidance strategies for administrative services including the Common Back Office initiatives. Efficiently provides the HCRU-related areas of the One Stop Conference Support Services, which includes efficient provision of host country liaison, visa and protocol services.
- Contributes to mapping and review of business processes of the Section and in elaboration of internal standard operating procedures for the Section.
- Perform other duties as assigned by the Chief.

Competencies

Core Competencies:

- Communication: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed.
- Client Orien

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