Customer Service Manager Thailand

3 days ago

Thailand Aicila Group Pte Ltd Full time

**CUSTOMER SERVICE MANAGER - THAILAND**

Our client, a global pharmaceutical organization, is currently seeking a Customer Service Manager. The role is based in Bangkok and reports to the Commercial Operations Director.

Bridging the customers and various functions in the organization, you will manage and oversee customer orders, logistics, credit controls pricing, and promotion through working cross-functionally with finance, the entire BU Head, sales and logistics Department to ensure the entire customer matters are handled in a timely manner. This is a managerial role, with 2 direct reports under this position.

Our client is looking for a person, preferably experienced in dealing with products time and temperature. An added value is if you have experience with the SAP system to support daily activities and generate monthly reports.

You will be responsible for:

- Develop and manage our client’s customer service department to ensure all external and internal customer queries are handled and delivered in a timely manner
- Receive queries, feedback, and complaints from external customers and work closely with related departments to ensure all complaints, feedback, and queries are resolved
- Use data generated from the CRM to propose campaigns, promotions, or other programs to optimize customer engagement
- Work closely with other functions to develop business strategies and implementation
- Solid experience in customer management to maintain and increase the number of customers
- Having knowledge of CRM systems such as Power BI, SAP, and Salesforce
- Thailand nationality
- Fluent in English

Ability to commute/relocate:

- Thailand: Reliably commute or planning to relocate before starting work (preferred)

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