Customer Service Manager

2 weeks ago

Thailand VYNCKE Full time

You’ll take full ownership of your assigned accounts, coordinating every service activity and acting as the customer’s trusted partner. In this role, you’ll report directly to the Customer Service Team Manager based in Thailand.

- ABOUT THE JOB

As our Customer Service Manager, you will:

- Create, negotiate, and successfully sell VYNCKE solutions for the maintenance and improvement of our installations.
- Take full ownership of client requests, acting proactively to understand and meet their needs with the goal of achieving win-win outcomes.
- Build and maintain strong, long-term relationships with our customers across Asia.
- Oversee budgeting, forecasting, and follow-up activity planning. With the support of our administrative team, you’ll manage the complete order flow from quotation to invoicing and payment.
- Coordinate the execution of maintenance and service contracts, including organizing inspections, preventive maintenance, and repairs. You will collaborate with VYNCKE’s customer service engineers and mechanics, or manage subcontractors when needed.
- Tackle technical challenges efficiently, ensuring issues are handled correctly. You’ll be supported by an internal team of technical experts and a help desk with a 24/7 hotline to guarantee the highest level of customer value.
- ABOUT YOU
- Hold a degree in engineering or possess equivalent experience, with 3 to 5 years of technical-commercial expertise in customer service, account management, or (after) sales.
- Have experience working in a multinational company. Experience in the wood panel (MDF, PB, OSB) industry or CRM Dynamic 365 is a plus.
- Have a sharp eye for commercial opportunities, a passion for nurturing long-term customer relationships, and a strong sense of ownership and responsibility.
- Demonstrate excellent organizational skills, paired with effective communication, practical thinking, and a creative mindset.
- Be willing to travel for short periods.
- Be fluent in English, with local and other languages as a plus.
- ABOUT OUR OFFER
- Join VYNCKE, and we can promise you that you will embark on a learning journey.
- We offer an environment where your skills are valued, with a direct impact by advising and supporting your fellow Vynckeneers.
- You’ll be part of a team that trusts and empowers you, where every challenge is an opportunity to shine and there is room for initiative and an openness to communicate your vision and ideas.
- Your career is more than a job - it’s a path to making a meaningful impact in the world of clean energy, one project at a time.

Eager to know more about this specific job opportunity? Don’t be shy: contact us
- ABOUT VYNCKE

In 1912, more than a century ago, VYNCKE was born from the hands of a single blacksmith: Louis VYNCKE. Today, we’ve grown into a leader in the industry of clean energy technology. Our journey from a family-run workshop to a pioneer in clean energy has been driven by an unwavering commitment to our customers and a deep respect for our planet. At VYNCKE, you join a legacy and a community that values tradition while fearlessly stepping into the future.
THIS IS HOW YOU BECOME A VYNCKENEER**We contact you**:

- After you apply, our first step is to connect with you, opening the door to possibilities and understanding your aspirations.

**We meet face-to-face**:

- Our in-person discussions are where we dive deeper, understanding your skills and how you can spark with us.

**We offer you a spot**:

- If it’s a match, we warmly offer you a spot in the VYNCKE family, marking the start of an exciting journey together.

  • Customer Service Manager Thailand

    2 weeks ago

    Thailand Aicila Group Pte Ltd Full time

    **CUSTOMER SERVICE MANAGER - THAILAND** Our client, a global pharmaceutical organization, is currently seeking a Customer Service Manager. The role is based in Bangkok and reports to the Commercial Operations Director. Bridging the customers and various functions in the organization, you will manage and oversee customer orders, logistics, credit controls...

  • Customer Service

    1 week ago

    Thailand Pomelo Fashion Full time

    Analyze voice of customer to identify the issue, and share with relevant team, actionable insights to improve our service. Perform Root Cause Analysis on the information gathered from several sources (NPS, order rating, CS survey, customer's complaint) and categorize the feedback as action points for Inner or Outer Loop. Track coaching effectiveness through...

  • Marketing & Sales Manager-customer Services

    24 hours ago

    Thailand Siemens Healthineers Full time

    jobid - 465411 jobfamily - Sales company - Siemens Healthcare Limited organization - Siemens Healthineers jobType - Full-time experienceLevel - Experienced Professional contractType - Permanent **Job Purpose** The Business Support Manager plays a strategic and operational role in supporting the Customer Service (CS) team. This role ensures efficient...

  • Customer Service

    2 weeks ago

    Thailand Pomelo Fashion Full time

    **What's your role in the team?**: - Analyze voice of customer to identify the issue, and share with relevant team, actionable insights to improve our service. - Perform Root Cause Analysis on the information gathered from several sources (NPS, order rating, CS survey, customer’s complaint) and categorize the feedback as action points for Inner or Outer...

  • Customer Service Manager

    24 hours ago

    Thailand Reeracoen Thailand Full time

    **Industry**: Logistics - ** Job Description**: - Manage, lead, and improve the overall Customer Service Department management - Ensure that the department's missions align with the company's vision, mission, and objective - Guide, coach, and supervise team staff for the daily operation (Both Import & Export) - Coordinate with another branch. - Involve...

  • Channel Service Support Officer

    1 week ago

    Thailand Advanced Info Service Plc. Full time

    To be responsible for 7 Shops consisting, A-Store, Telewiz, and AIS Buddy Exclusive by visiting (2 times/ branch/month). To coach, consult, and encourage shop managers and staff at each location to achieve sales targets. To train, coach, and monitor Pastner's staff to serve customers according to the service quality of AIS policy. To prepare and analyze the...

  • Customer Service Officer

    7 days ago

    Thailand Reeracoen Thailand Full time

    **Industry**: Machinery/Heavy Machine, Manufacturing(Other), Manufacturing(Machinery) - ** Job Description**: - Handle daily operation and try to finish all tasks on time - Maintaining a positive, empathetic and professional attitude toward customers always. - Responding promptly to customer inquiries. - Knowing our products inside and out so that you can...

  • Customer Service Representatives

    24 hours ago

    Thailand People Search International Full time

    **Work Location: Yogyakarta, Indonesia** Our client, a BPO company headquartered in Yogyakarta, Indonesia, is seeking qualified Customer Service Representatives to join their team. **Responsibilities**: - Manage a high volume of calls in a timely and efficient manner - Accurately identify and address customer needs - Conduct thorough investigations into...

  • Officer Customer Services

    5 days ago

    Thailand TDCX Full time

    #BeMore Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! Top Reasons to work with TDCX Attractive...

  • เจ้าหน้าที่ Customer Service

    7 days ago

    Thailand CDS Full time

    Provide service, and build relationship with customers in branch following the standard to satisfy customers - Provide service, advice, and problem solving for customers in branch to satisfy customers - Coordinate with internal and external branch to provide customer service effectively - Perform along with department operations, such as payment service and...