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Customer Service Manager
2 weeks ago
Company Description
The Minor Food is one of Asia's largest casual dining and quick-service restaurant companies. We are aggressively accelerating the business growth in both domestic and global market.
Our number of restaurants exceeding 1,600 in 21 countries under The Pizza Company, Swensen's, Sizzler, Dairy Queen, Burger King, Basil Thai Kitchen, The Coffee Club, Ribs and Rumps, Riverside, Penang Street, and Poulet.
To ensure the availability and reliability of its key raw materials, Minor Food has two manufacturing plants which produce high quality, specialized cheeses and ice cream for Thai and international markets. Minor Dairy Limited and Minor Cheese Limited were founded in 1991 with manufacturing facilities in Nakornratchasima province.
- Minor Dairy Limited
MDL produces a variety of premium ice cream products and toppings for food brands under Minor Food such as Swensen's, Dairy Queen and Burger King, as well as supplying the same quality ingredients to leading customers outside the group
- Produces a wide range of cheeses and cheese blends including mozzarella, cheddar, string cheese, Parmesan, mascarpone, cream cheese and sour cream. MDL is not only a key supplier to various restaurant operations of its parent, Minor Food, but is also a major supplier to companies in the Thai and regional food services sector.
**Job Description**:
**Job Purpose***:
To co-ordinate & well-plan of selling company’s product both internal & external customers and make sure that the products can definitely meet customer needs with 100 % customer satisfaction following within the business development department & company policy.
**Main Responsibilities**:
- Act as a leader in Operations, sales and business development to ensure that products and new product samples meet customer needs and increase customer satisfaction.
- Ensure that the NPD process is proper and prepare samples according to the NPD procedures to gain internal customers’ confidence
- Take care of export customers and expand export sales
- Generate new product ideas and expand internal sales
- Build strong relationship with all key stakeholders
- Conduct marketing research as well as analyse and predict demand and market price trends
- Plan, Monitor, and control overall performance, in order to achieve the department’s goals required by regulatory & company policies
- Encourage subordinates in the department effectively
- Ensure that subordinates have knowledge and understanding of the capabilities that are crucial to the organization’s success
- Responsibility to check & follow P.O. (Purchasing order) from customers.
**Qualifications**:
Qualifications:
- Robust sales analysis capabilities
- Initiatives in response to customer demand and keep pace with market trends
- Ability to communicate in English
- Strong Leadership
- Great computer and problem solving skills
- Ability to drive and travel between Bangkok and Nakornratchasima a few time a week
- Excellent interpersonal skills and high creativity
Education:
- Bachelor's degree or higher in Marketing Food Science. Food Technology or related
Experience:
- More than 10 years experienced in the management of customer service or Sales and business development in the food industry
Additional Information
We are a diverse group of down-to-earth, straightforward and very result-oriented people with a vision. To be a Global Operator of Multiple Food Brands with the objective of providing 100% Satisfaction to all stakeholders.
We also share an inspiring organization culture: Driving to Unlock the Impossibilities. This culture is the foundation in everything we do here. If you are a highly motivated, extremely organized business executive with a successful track record in driving sales, and are looking for an opportunity to play a key role for an exciting company that will reward you for your dedication, then Minor Food is right for you
