Linehaul Control Tower Lead

3 days ago


กรงเทพมหานคร, Thailand Shopee Full time

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationThailand - BangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Plans, organise, staff directs and controls specific day-to-day operations
- Analyzes operational performance through direct observation, interpretation of reports and collaboration with others.
- Responsible for assigning and managing employees to ensure minimising operational cost and maximising operational quality, including the movement, tracking and administration of trailers (in conjunction with the linehaul department as applicable)
- Running Fleet Utilization improvement projects through the various routes & Network Optimization Tools available in the Industry along with internal stakeholders.
- Managing day-to-day operational activities to meet SLA,
- Managing line haul resources within the operational area,
- Managing line haul operational cost within the operational area,
- Managing day-to-day operational activities according to standards, policies, and procedures.

**Requirements**:

- Leads daily employee and/or planning meetings to ensure workforce communication and understanding of operational updates and daily goals; Includes communication and public speaking to small and large audiences on a regular basis
- Investigates, resolves and/or escalates issues, as appropriate
- Adapts quickly to change to meet dynamic business needs; Displays flexibility and appropriate sense of urgency while leading and engaging employees in a positive and professional manner
- Minimum 3 years of experience in Logistics, In Transport or Operations Area,
- Familiar with Logistics distribution especially trucking, SLA, Lead time, OTD understanding is a must.



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