Resource Planning

2 weeks ago

กรงเทพมหานคร, Thailand Shopee Full time

Department Operations
- LevelEntry Level
- LocationThailand - Bangkok

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Track the recruitment progress of fleet and agents to ensure hub capacity.
- Work with the project team to develop and implement strategies to enhance fleet and hub capacity.
- Collect, validate, and submit subcontractor agent suitability information.
- Review and process ad hoc subcontractor agent requests efficiently.
- Monitor and report on daily fleet and hub capacity to support operational effectiveness.
- Monitor and track subcontractor agent fulfillment and ensure agent attendance.
- Strategically allocate manpower agents to support operations at seller sites, especially for large sellers and business partners.
- Monitor and track manpower availability to ensure operational needs are met.
- Control and maintain supportive assets for on-site operations.
- Provide monthly updates on asset management to facilitate new operations.

**Requirements**:

- Bachelor's degree or above, no specific field required (Fresh Graduates is welcome)
- Proficiency in Microsoft Office; Excel knowledge is a plus
- Good attitude, logical thinking and strong analytical and problem solving skills.
- Ability to adapt and thrive in fast-pace dynamic environment.
- Excellent communication and teamwork abilities.
- Availability to work in the office 5 days a week and 1 day from home

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