Operations Manager
3 days ago
What drives our operations? Our people We're looking for an analytical and solutions-driven Operations Manager with excellent leadership and interpersonal skills to help us grow our ride-hailing operations in Bangkok, Thailand.
Your role will have a direct and tangible impact on local operations that you can see in real-time. If you're ready to take full ownership of your work, disrupt the marketplace, and shape movement patterns in the urban landscape - here's your chance
You will be leading the local operations team and working closely with other cross-functional/HQ stakeholders to support our mission to make cities more sustainable, accessible and affordable.
Set up all Bolt's business and operations locally
Develop strategic business partnerships with various stakeholders of the city
Define, implement and optimise local operational processes and procedures
Design and execute strategies to increase driver's engagement and loyalty while reducing churn rate
Actively support the expansion through the rest of the country
Have close interaction with government officials at council and state level
Manage a team of Operations Specialists to ensure we constantly increase our supply base
Figure out the logistics of how many drivers are needed where and when
Identify trends, risks and improvement opportunities
Advise and closely collaborate with HQ teams such as Product, Legal or Marketing to develop and execute key initiatives
Have 4+ years experience in an analytical and/or entrepreneurial position
Amazing negotiation and communication skills in English and Thai
Be a hustler, not stopping after 20 obstacles a day
Be passionate about new technologies and ride-hailing
Have a data-driven analytical mindset (great Excel skills)
Fluent English both oral and written
LI-Hybrid
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