Operations Manager

7 days ago


คลองเตย กรงเทพมหานคร, Thailand Bitkub Full time

Oversee daily operational duties including but not limited to processing transactions, account verifications, and overall customer support.
Work closely with the COO, determine values and mission, and plan for short and long-term goals.
Supervise operations team to ensure operational excellence and excellent customer services.
Develop and maintain 3rd party integrations to introduce new tooling solutions into our existing infrastructure.
Manage the recruiting, training, and performance evaluation of operations personnel to ensure an effective team.
Determine staffing requirements, work assignment,s and schedules for side projects.
Generate operational reports for COO and management as needed.
Develop and maintain operational procedures and guidelines for the team.
Communicate all operating policies and/or issues at team meetings.
Address operational issues and concerns in a timely fashion.
Evaluate current operational strategies and recommend improvements.
Collaborate with cross-functional teams in improving the operational tools and systems.
Communicate with the legal counsel and safety department to ensure all processes remain compliant with the SEC and other governmental regulations.

**About you**:
Customer-centric mindset; focusing on providing a positive customer experience.
Passionate to do whatever it takes to solve complex problems and build scalable processes.
Good command of verbal and written communication skills in Thai and English.
Comfortable working in a fast-paced, ambiguous environment.
Ability to prioritize and manage multiple responsibilities.
Forward-compatible mindset, with the desire to leverage technology to improve operational tools and systems.
Proactive and meticulous; A sense of responsibility and teamwork spirit.
Excellent ability to delegate responsibilities.
Conflict resolution skills.
Nice to have.

**Experience in any of the following industries**: Banking, Online Payments, Cryptocurrency, or Exchanges.
Years of experience in Operation or Customer support position.
Work experience in a high-growth startup or tech company.
General understanding of KYC/AMLO requirements.

**Job skills required**: Problem Solving, Multitasking, Leadership Skill, Good Communication Skills


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