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Principal HR Business Partner

4 weeks ago

กรงเทพมหานคร, Thailand Agoda Full time

**About Agoda**

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

**Our Purpose -**Bridging the World Through Travel**

We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness.

We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.

**Get to Know Our Team**

The People Team is a purveyor of opportunity, searching the globe for the most talented individuals and offering them an open, collaborative workplace. By prioritizing skill and potential, we have cultivated a powerful assembly of professionals through our drive for equal opportunity and diversity. We make the move to Agoda a breeze with assisted onboarding programs, and we continue to support and enrich our thousands of Agoda employees through individual growth with outstanding learning programs and various means of assistance. Our development of incredible benefits has ensured everyone can stay strong, healthy, and happy during their time at Agoda. Leading ambitious changes and making a positive impact in the lives of our employees, the People Team is a crucial and rewarding part of Agoda.

**The Opportunity**

We are hiring **2 HR Business Partners (HRBPs)** to support Agoda's **Commercial, and CEG** teams.

The HR Business Partner (HRBP) for Customer Experience Group will serve as a proactive and insightful business partner to Agoda's Customer Experience Group organizations. For the Commercial function will be a strategic and proactive partner to Agoda's Supply and Strategic Partnerships teams. (The Supply team builds and grows relationships with accommodation partners through data-driven insights and strategic support, while the Strategic Partnerships team drives brand awareness and customer engagement through creative collaborations with non-accommodation partners).

This role is responsible for driving people strategies, supporting organizational effectiveness, and enabling leadership and talent development in alignment with Agoda's business objectives. The HRBP will work closely with business leaders, People team Centers of Excellence (COEs), and other HRBPs to deliver on people priorities and support Agoda's evolving business needs.

**In this Role, you'll get to**

  • Closely partner with (senior) managers, embedding within the business units to deeply understand the business and organizational strategy, culture, talent landscape, and other people aspects.
  • Define, shape, and deliver a compelling People Roadmap which will enable us to deliver high-impact People programs and solutions that address both company-wide priorities and the unique needs of Agoda's Tech and Product departments, ensuring efficiency and consistency at scale.
  • Move beyond transactions by anticipating business needs and implementing proactive, scalable, future-proof HR solutions that drive long-term value.
  • Use data and insights to inform decision-making, track and measure the impact of people initiatives, and provide stakeholders with actionable intelligence (e.g., exit insights, retention strategy, engagement data, performance management patterns).
  • Serve as a change agent, supporting organizational transformation and continuous improvement efforts.
  • Lead talent identification, retention, and development, talent reviews, and succession planning to build a strong leadership bench and a future-ready workforce.
  • Drive strategic workforce planning, organizational design, and change management to ensure Agoda remains agile, competitive, and ready for the future.
  • Serve as the connector and coach across our People (HR) team, build capability beyond own team, establishing and refining a clear operating model that enables seamless collaboration and execution.

**What you'll Need to Succeed**

  • Bachelor's Degree in Human Resources or a related field is required.
  • A minimum of 8 to 10 years experience in HR Business Partnering roles.
  • Demonstrated experience embedding People and culture into business leadership, ideally at scale and in a fast-paced, global environment.
  • Ability to flex between company-wide strategy and tailored solutions for specific business groups, with a strong business partnership mindset.
  • Skilled at aligning and connecting H