Convenience Retail Operation Manager

2 weeks ago

กรงเทพมหานคร, Thailand Shell Full time

**The Role**:
**Where you fit in**

You will manage the standard roll out of frontline capability through operator, site manager, shop at site to offer high standard of range, promotions, pricing, placement and CVPs of convenience retail business with the best commercial mix for Shell and customer to make Shell serve the customer with the best convenience retail experiences.

This role requires to roll out and contact with Business Partners, Operators, and vendors to be responsible for the consistency of convenience retail operational standards.

**What’s the role?**

As Convenience Retail Operation Manager, your key accountabilities include:

- Lead Operational Excellence of both Company Owned-Dealer Owned platforms for convenience retail business - Shell Select, Shell Café etc.
- Support Category Lead to implement their strategy at site level - range, space, price, promotion, product list -in/ list out, quality of control process, inventory management, operational basic requirement and improve the operational excellence at site.
- Coach and educate the frontline team to deliver and influence operational excellence at site.
- Ensure convenience retail category agenda goes integrated with sales team agenda.
- Support category to enroll new, unique, scalable CVPs to attract customers and differentiate from competition.
- Lead food safety with HSSE food safety advisor, suppliers, and sales teams.
- Lead cross loyalty program for convenience retail, Café as a strategic lever for Convenience Retail business.
- Implement details in managing the 4Ps of Select CO Stores, Café, etc.
- Implement and looks into detail of inventory management and stock reconciliation with third party stock counting firm and frontliners.
- Actively provides on the job trainings and career coaching to frontline team.
- Working closely with Customer - Operation, responsible for contract renewal and license to operate.

**What we need from you**

To succeed in this role, you will have:

- Bachelor’s degree in Business/ Marketing or equivalent and minimum 8 years relevant experience.
- Strong operational experience in convenience retail management.
- Excellent in both internal and external stakeholder engagement, managing the dealer operations.
- Full understanding of customer journey in retail, customer satisfaction and preferences.
- Sales experience from FMCG would be an advantage.
- Knowledge of supply chain and logistics for convenience retail shop.
- Knowledge of direct & indirect operating models for Company owned/ Dealer owned platforms.
- Ability to manage prioritization, multiple tasks from stakeholders and deliver within challenging deadlines.
- Quantitative thinking & high capability in data analysis.
- Having commercial approach and ability of taking commercial risks.
- Ability to work under commercial pressure with stretch targets and agile attitude with sense of urgency.

**Company Description**

Shell’s presence in Thailand dates back to 1892 when the first barge containing Shell kerosene docked in Bangkok. Today, Shell is one of the largest and the longest-established multinational operations in Thailand. The Shell Brand is one of the most esteemed and well respected in the Thai energy sector. Shell played a pioneering role in the advancement of the industry, from the establishment of refineries to a nationwide network of gasoline stations. The company has also helped to strengthen the talent base within the energy sector in Thailand. For more than 120 years of our operations in Thailand, Shell has been growing side by side with the country’s developing economy. We have been committed to developing products of quality and to preserving the environment. Our goal is not only to achieve business success but also to play an active role in helping improve society.

**An innovative place to work**

There’s never been a more exciting time to work at Shell.

Join us and you’ll be adding your talent and imagination to a business with the ambition to shape the future - whether by investing in oil, gas and renewable energy to meet demand, exploring new ways to store energy, or developing technology that helps the world to use energy more efficiently, everyone at Shell does their part.

**An inclusive place to work**

To power progress, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we are nurturing an inclusive environment - one where you can express your ideas, extend your skills, and reach your potential.
- We’re creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply, and we’ll take it from there.
- We’re closing the gender gap - whether that’s through action on equal pay or by enabling more women to reach senior roles in engineering and technology.
- We’re striving to be a

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