Retail Manager
5 days ago
**Industry**: Retail
- ** Job Description**: Reporting to Senior Brand Manager this position is responsible to develop the directly operated stores
business of the local market, maximizing sales, and ensuring profits through a careful management of
operating expenses, guaranteeing an excellent customer service, and constantly promoting the Brand
values and image
Job Responsibilities
Retail Operation
Maximize sales, ensuring profits through a careful management of operating expenses,
seamlessly executing all activities to achieve the targets
Guarantee excellence in client experience, leading by example to placing the client above all
Share objectives with frontline sales team and ensure follow ups proposing and implementing
any corrective measures
Propose and implements actions in order to support increase sales also through the use of
synergies among stores
Communicate and share with the frontline sales team the activities actions to take in case of
complaints, particular requests, replacements, etc. and personally takes action in critical
situations
Properly manage all local VICs, proposing the correct dedicated actions and develops the clients
portfolio in local stores
Make sure that events and promotional activities are implemented in order to develop the
customer base and sales for each store, being able to propose the correct actions for each store
Be responsible for the implementation of all processes and procedures concerning product
management (delivery, stockroom management, handling, etc.)
Ensure an impeccable image inside and outside Stores, intervening in due time if necessary,
liaising with competent functions
Ensure and monitor the implementation of every stockroom and maintenance procedures
Ensure a constant and effective information flow between stores and other functions and in
particular concerning products, sales, customers in order to promptly and effectively meet the
needs of the market customers and in particular towards the retail merchandising and visual
merchandising functions
Make sure that the frontline sales team grooming standards are communicated and respected
Cooperate with the retail functions and Marketing department, in order to ensure the
achievement of the sales target and the implementation of the agreed strategies
Training & Education
Motivating and inspiring leader, mentor frontline sales team by working closely with them; and
set up for success through succession planning and ensuring internal growth
Manage the store personnel and defines recruitment, training, development, and retention
plans for sales staff
Work closely with Regional Retail Training Department to develop and coach the frontlines sales
team to upgrade customer service standard and product knowledge
- ** Requirement**:
- 【Must】
- Background in luxury retail products
- Good command in English
【Advantage】
- Bachelor degree Business, Marketing, Administration or related field.
- Minimum 5 years of experience in retail operation / retail education field
- Strong knowledge on retail operation & retail education
- Passion for luxury retail, strive for excellence and eye for details
- Result-driven / Business-driven
- Leadership and team management
- Strong logical and analytical skills
- Excellent problem solving, presentation and negotiation skills
- Strong customer service mindset
- ** English Level**: Level 3 - Business Level
- ** Other Language**: Thai, English
- ** Working Hour**: 08.30 ~ 17.30
- ** Holiday**: Sat-Sun and national holiday
- ** Benefit**:
- Traveling allowance 5,600 THB/Month
- Phone allowance 1,000 THB/Month
- WFH 1 day/week
- Annual leave 10 days after probation
- Fixed Bonus 1 month paid Dec
- Variable bonus paid Mar (2021 paid almost 1 month)
- Health insurance for family member (husband, wife, children)
Provident Fund (Only for Manager Level)
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