F&b Reservation Manager

1 week ago

กรงเทพมหานคร, Thailand Anantara Full time

Company Description

Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties designed intelligently to appeal to a variety of travellers, serving new passions as well as personal needs. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.

**Job Description**:

- Ensure effective operation of the F&B Reservations department in meeting the business goals of the hotel.
- Ensure that all Standard Operating Procedures are being adhered to, by training all staff and monitoring their performance. Continue to capture best current practices in new LSOPs.
- Training of F&B Reservation Department in all aspects or reservations operations to ensure a high degree of accuracy in guest reservations, maximizing revenue opportunities and satisfaction of guests and employees.
- Ensure that monitoring of restaurant group bookings for all outlets is carried out and communicated. You will drive the communication to other relevant departments, all realistic expectations of guests are met, and reservations are honored.
- Responsible for developing, organizing, and implementing of F&B Reservations orientation and ongoing training.
- Be fully aware at all times of the selling strategy, packages, promotions and booking status of the outlets.
- Assist F&B Revenue Management with restaurant inventory management, including maintenance of allotments, group blocks, and promotion in all applicable systems.
- Ensure available technology (PMS & Restaurant Booking Platform) is fully utilized and understood according to property specific business mix and requirements.
- Maintaining high standards of data quality through regular system maintenance.

**Qualifications**:

- Have at least 5 year experience in a high volume reservations office as well as event planning experience.
- Familiar with the hotel operations available technology (PMS & RMS) and all distribution channels.
- Understand the dynamics of regional & local market, local competitors and events of the destination.
- Excellent written and verbal communication skills.
- Ability to establish and retain effective working relationships with hotel staff and clients
- Applies a professional, confidential and ethical approach at all times.

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