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F&b Reservation Agent

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กรงเทพมหานคร, Thailand MINOR Hotels Full time

As F&B Reservations Agent you will directly support the reservations team in driving the performance of the reservations on property. You will ensure that all SOP's are being adhered to. You will further assist in maintaining and improving reservations operations to ensure a high degree of accuracy in guest reservations, maximising revenue opportunities and satisfaction of guests and team members. You will ensure monitoring of daily arrivals for all guest requests to be carried out and communicated to. You will be working on inventory management, including allotments, groups blocks and rate codes in all applicable systems.

**Qualifications**:

- Have at least 1 year experience in a high volume reservations office as well as event planning experience.
- Familiar with the hotel operations available technology (PMS & RMS) and all distribution channels.
- Understand the dynamics of regional & local market, local competitors and events of the destination.
- Excellent written and verbal communication skills.
- Ability to establish and retain effective working relationships with hotel staff and clients
- Applies a professional, confidential and ethical approach at all times.