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Technical Service Representative Sea

2 weeks ago

กรงเทพมหานคร, Thailand Criterion Asia Recruitment (Thailand) Co., Ltd. Full time

**Responsibilities**:

- Act as a primary point of contact for customer technical inquiries and concerns, ensuring timely and accurate responses to maintain high customer satisfaction.
- Collaborate with the sales team to understand customer requirements, recommend appropriate products or services, and support pre-sales and post-sales activities.
- Conduct product demonstrations and training sessions for customers to educate them on product features, functionalities, and best practices.
- Document and maintain records of customer interactions, technical inquiries, and solutions provided, utilizing CRM systems or other designated tools.
- Coordinate with the engineering and product management teams to escalate and resolve complex technical issues, ensuring timely and effective resolution.
- Stay up to date with product updates, technical specifications, and industry trends to effectively support customers and provide accurate information.
- Collaborate with cross-functional teams to relay customer feedback, insights, and suggestions for product improvements or enhancements.
- Identify opportunities for upselling or cross-selling products or services based on customer needs and usage patterns.
- Maintain strong relationships with customers, providing ongoing support, and ensuring customer retention and loyalty.

**Qualifications**:

- Master’s degree in microbiology, food science, biochemistry or biosciences.
- 5 years experience in technical support experience in fermentation or related fields.
- Have experience in exporting.
- Strong technical knowledge and understanding of relevant products, systems, or technologies.
- Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical customers.
- Proficiency in troubleshooting technical issues and providing solutions in a customer-centric manner.
- Strong problem-solving and analytical skills, with the ability to diagnose and resolve technical problems effectively.
- Familiarity with CRM systems or other customer support tools for case management and ticketing.
- Ability to work independently and prioritize tasks in a fast-paced, dynamic environment.
- Strong attention to detail and organizational skills, ensuring accurate documentation and follow-up.
- Customer-focused mindset and a strong commitment to delivering exceptional customer service.