Customer Care Officer

1 week ago


กรงเทพมหานคร, Thailand PRTR Full time

Our client is a global leader in the creation of flavors and fragrances. They are now in need of a Customer Care Officer to join their team.

**Responsibilities**:

- Receiving and entering orders into the system on NAT base, SAP, and respecting order entry procedures.
- Providing the necessary support to customers and affiliates to meet customer requests.
- Communicating with customers about orders & shipments and also arranging shipping documents or/ and other mandatory documents for import clearance.
- Coordinating with the various departments to ensure departures and deliveries.
- Managing internal and external customer problems, complaints, and feedback.
- Handling the returned product from customer ex. Quality issues.

**Qualifications**:

- Bachelor’s Degree in any field.
- Experience in customer service, order management, or sales administration for at least 1+ years.
- Fluent in English.
- A thoughtful personality with various skills, a customer-oriented attitude, and preciseness.
- Knowledge transfer activity is an advantage.


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