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Senior Executive Service Centre
3 weeks ago
Elite Asia (SG) Pte Ltd is hiring a **Senior Executive Service Centre & Operations** for our partner, one of the leading global solar inverter headquartered in China. Providing complete photovoltaic power system solutions, including residential and commercial power plants solutions.
**Responsibilities**:
- Setup/Enforce/maintain and oversee the daily operations of the service centre to ensure efficiency and effectiveness
- Ensure that customer service standards are consistently met and exceeded
- Implement and monitor operational processes and workflows to improve productivity and service quality
- Supervise service order processing of Deye products, parts and accessories.
- Monitor responses to customer requests and queries to minimize gaps in customer service delivery of Deye products, parts and accessories.
- Handle customer issues and complaints, providing timely and effective resolutions
- Collect and analyze customer feedback to understand areas for improvement
- Maintain accurate records and documentation of all processes and customer interactions
- Analyze operational procedures and recommend changes for streamlining and enhancing efficiency.
- Experience in senior level of technician service and repair for UPS or PV inverter related products, level 1/2/3 repair work.
- Able to lead, train the team, ensuring they have the tools and knowledge to perform at their best.
**Qualifications**:
- Minimum of 3 years of experience in operations management, preferably in a service centre or customer service environment.
- Strong written and verbal communication skills in English are essential.
- A deep understanding of customer service principles and a passion for delivering high-quality service experiences.
- Strong leadership skills with experience managing teams.
- Proven ability to make decisions under pressure and effectively handle escalated customer issues
- Ability to work in a fast-paced environment and handle multiple priorities.
Pay: Up to ฿50,000.00 per month
Application Question(s):
- What is your proficiency level in English?
- Are you able to join immediately?
**Experience**:
- Service Centre & Operations: 3 years (required)
