Manager, Customer Success

1 week ago

กรงเทพมหานคร, Thailand NielsenIQ Full time

**Job Description**:
NielsenIQ Customer Success places our customers at the heart of everything that we do. We strive to offer a consistent customer experience across all our markets by harmonizing our ways of working, focusing on engagement and driving analytics excellence. We give our clients an enjoyable, easy, effective service featuring a modernized customer experience. Customer Success is instrumental to realize the NielsenIQ vision to be a leading global information services company with strong, market-leading growth enabled by new, innovative product offerings and modern technology that creates substantial value for our customers, retailers and employees.

**RESPONSIBILITIES**
- Conducts performance reviews for direct reports
- Responsible for the training and development of the team. Ensure team members are trained to handle client requirements
- Establish high standards of performance, provide support, recognition and feedback to develop associates and support a strong team environment
- Ensure the services provided to clients are timely and precise according to client business needs and specifications while meeting the company's quality standards
- Contribute to the development and implementation of training plans to ensure that associates are able to grow and demonstrate mastery of required competencies in their jobs
- Consult with clients regarding general concerns
- Conduct external presentations
- Supervise all stages of project management and monitor performance
- Drive client satisfaction by providing insights and actionable recommendations during presentations
- Develop strategic understanding of industry trends, competition and opportunities of NielsenIQ
- Responsible for meeting the COE objectives as a whole and ongoing delivery of COE KPIs
- Responsible for allocating work based on the current team workload capacity and the skills and aspirations of the team

**Qualifications**:
**A LITTLE BIT ABOUT YOU**

This role is responsible for developing individuals and teams that execute against specific activities related to analytics and/or client response. Identifying and implementing ongoing improvements in efficiency and effectiveness in the way we service our clients. This role is also responsible for hiring and managing all aspects of people management.

**QUALIFICATIONS**
- University degree or equivalent experience
- 5+ years proof fessional work experience
- Strong Business English knowledge, both verbal and written (and local language if required)
- Strong communication skills, project management skills and adaptability/Change Management skills
- Experience working in a digital enabled environment
- Ability to work within a virtual environment
- Demonstrated strong leadership and people management skills
- Strong business and financial acumen
- Understanding of growth and brand strategy

Additional Information

**About NielsenIQ**

NielsenIQ is a global measurement and data analytics company providing the most complete and trusted view of consumers and markets in 90 countries covering 90% of the world’s population. Focusing on consumer-packaged goods manufacturers and FMCG and retailers, we enable customers to defy what’s possible. How? We combine unparalleled datasets, pioneering technology, and the industry’s top talent to create insights that unlock innovation. Join us and change the landscape.

Want to keep up with our latest updates? Follow us on: LinkedIn | Instagram | Twitter | Facebook

**Our commitment to Diversity, Equity, and Inclusion**

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

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