Product Operations Analyst-buyer Platforms

7 days ago

Thailand Lazada Full time

Location:
**Thailand**
- Department: Product Management- Location: Thailand- Become an in-depth expert on Lazada's proprietary buyer chatbot and help center products, ensuring a comprehensive understanding of their functionalities and impact
- Utilize data analysis techniques to examine logs and user feedback, aiming to enhance resolution rates and boost customer satisfaction with AI products
- Develop and maintain operational processes for help center requirements and enhancements. Create, update, and organize content to ensure it remains accurate, relevant, and user-friendly
- Collaboration with Customer Experience team to gather new requirements & refine business requirements for new domain enhancements
- Connect technology, product, operations, and other teams to drive business change and foster cohesive improvements across departments

**Job Requirements**
- A well-rounded professional with 3+ years of working experience relating to product management, product operations or eCommerce operations
- Bachelor's degree in engineering/computing/business/economics from a top university is a plus
- Strong analytical and problem-solving skills with the ability to use data to make informed decisions
- Familiar with agile methodologies
- Self-motivated, results-oriented individual with the ability to progress multiple projects concurrently
- Strong interest and belief in AI technology

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