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Platform Governance Policy and Operations
2 weeks ago
Location:
**Thailand**
- Department: eCommerce Platform- Location: Thailand- Team and Role Introduction:
- Commercial Policy and Governance is a regional team responsible for improving the experience for both buyers and sellers, and ensuring our marketplace remains safe and trustworthy for all, through policy implementation and platform governance. The team sits central to various corporate and commercial functions within Lazada, and its members are required to work deeply and closely with cross-functional stakeholders to drive product improvement projects. The team is at the forefront of projects that have strong business impact across the regional markets. Applicants must have a strong aptitude for being data-driven in decision making, passionate in driving change through policy, able to manage stakeholders and project timelines, and able to deconstruct complex issues logically.**Responsibilities**:
- Responsible for seller's policy compliance management and education, building up the implementation process and working with cross-functional partners, to optimise the Seller Center (e.g. Account Health) for operational efficiencies;
- Provide analysis and regular reporting of business performance;
- Work closely with seller facing teams to ensure robust seller education and transparency on new initiatives across regional markets;
- Monitor, execute, and enforce seller policies to drive impactful behaviour;
- Support cross-functional projects through involvement in project planning, implementation, and testing;
- Identify areas for seller performance improvements and implement where practicable;
- Provide advice and support to channel, category, customer care and support stakeholders so as to achieve seller performance KPIs;
- Prepare new, and improve existing project and operational documentations to achieve operational excellence;
- Extract, transform, and load (ETL) data from Lazada data warehouse through SQL for analysis, where needed.
**Job Requirements**
- Requirements/Qualifications(must have):
- University graduate with strong Bachelor’s degree and above;
- At least 1-2 years of work experience in marketplace e-commerce governance strategies, policy-making, or compliance role.
- Structured and analytical when presented with challenges, creative and flexible in proposing enhancements and solutions.
- Excellent program management and stakeholder management skills, with the ability to plan and drive projects, and also to coordinate with cross-functional stakeholders.
- Excellent English oral and written communication skills, including the ability to be structured and analytical in proposing improvements and solutions.
- Enthusiastic in appreciating and resolving e-commerce platform challenges.
- Experience with analytical tools (e.g. Microsoft Excel, SQL knowledge and scripting) to drive data analytics and reporting.
- Self-motivated, pro-active individual, and able to work under pressure.
Requirements/Qualifications(good to have):
- Keen understanding of Southeast Asia (SEA) e-commerce industry, particularly in internet governance; and familiar with business sensitivity across the regional markets.
- Demonstrated ability to successfully navigate ambiguity in a fast-paced and ever-changing environment.
