Service Process Manager

2 weeks ago

กรงเทพมหานคร, Thailand PRTR Full time

Our client one of the global leaders in building and cold chain solutions, is looking for Service Process Manager.

Responsible for managing digital programs, analysis, and improving operational efficiency, deploying in record time, and reacting faster to market dynamics.

**Responsibilities**:

- Continually reviewing the process and associated activities for efficiency and effectiveness; making recommendations for standardization and optimization of the processes.
- Monitoring, managing, confirming, and reporting Key Performance Indicators (KPIs) for the services offered.
- Analyzing statistics to identify historical trends and knowledge gaps, provide relevant support, and initiate improvement actions.
- Utilizing quality leadership principles to gather data, analyze problems, identify root causes, develop solutions, and measure performance.
- Contributing to the service partnership as part of one service team with internal and external stakeholders.
- Participating in regular reviews to resolve issues / review processes with relevant parties.
- Driving digital tools adaptation and defining the integrated online and offline process.
- Functionally managing a team of service coordinators on service planning work and process implementation.

**Job Requirements**
- A bachelor's degree in business administration, process management, or operations.
- 5-8 years experience in process optimization, operations, or business management.
- A sharp eye for identifying weak points in processes and organizational structures.
- A strategic and analytical mindset.
- An excellent communicator with good presentation skills.
- Dynamic thinking and problem-solving abilities.
- Experience in PowerBI and CRM tools is a must.
- Other service digital tools deployment and management experience will be an advantage.

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