Senior Customer Service

2 weeks ago

กรงเทพมหานคร, Thailand Shopee Full time

Department
- LevelExperienced (Individual Contributor)
- LocationThailand - Bangkok
- Act as mentor to junior representatives, offering guidance and support in handling difficult customer interactions.
- Resolve complex customer issues, questions, or concerns with professionalism and efficiency
- Ensure the feedback provided to the team members on their performance are accurate, complete and timely.
- Provide coaching and guidance to ensure team members meet their KPIs and adhere to the organization’s guidelines and policies.
- Enhance the performance of team members by creating team connection, team briefings, and monthly coaching sessions
- Work closely with other departments to ensure effective communication and smooth workflow across teams
- Deal with complaint and contacting with customers to ensure that interaction with customers is conducted in a professional and courteous manner

**Requirements**:

- Able to work in Shift (6 days per week)
- At least 1+ years’ experience in a call center
- A proactive, fast learner, team player with ability to work in dynamic environments
- Have strong interpersonal & communication skills
- Service-minded and positive attitude
- Detail oriented, good analytical and problem-solving skills
- Experience in Customer Service or Call Center is an advantage
- Experience with CRM system and e-Commerce is a plus

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