Customer Service
12 hours ago
Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking.
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
- Maintain broad knowledge of client products and/or services.
- Prepare complete and accurate work including appropriately notating accounts as required.
- Participate in activities designed to improve customer satisfaction and business performance.
- Offer additional products and/or services.
- Track, document and retrieve information in call tracking database.
**Qualification**:
- Age 18 Yrs. up.
- Native Thai nationality only.
- At least Senior Vocational Degree/ Diploma.
- Welcome for Fresher and experienced is a plus.
- Excellent in communication Skills both of Thai & Japanese (Speaking, Writing, Reading) and **Japanese language (JLPT 1-2 only).**:
- Shift rotation 24/7 (Work 5 days per week & 2 days off).
**สวัสดิการอื่นๆ**:
- ประกันสังคม
- เบี้ยขยัน
- โบนัส KPI 1,000 บาท ต่อเดือน
ประเภทของงาน: งานประจำ
เงินเดือน: จาก ฿40,000.00 ต่อเดือน
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