Customer Experience-customer Care

Location: **Thailand** - Department: Customer Service- Location: Thailand- Team and Role Introduction - The Customer Experience (CX) team is responsible for steering and improving the overall Customer experience on Lazada. The main KPI of the team is the Net Promoter Score (NPS) and Product Satisfaction (PSAT), and our objective is to ensure that customers...

A bit about us Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us...

**In this position you will....** deliver a best-in-class customer experience to our customers. You will determine customers insurance coverage and provide support in all aspects of claims management including but not limited to evaluating claims, engaging with authorized repair centers, and managing the logistic activities ensuring service levels are...

Location: **Thailand** - Department: Customer Service- Location: Thailand- Team and Role Introduction - The Lazada Ecommerce Operation Management is Customer Care team. Our objective is to ensure that customers have a flawless and effortless shopping experience with smooth and secure payment on our platform. The scope includes managing multiple LOBs, working...

**Job Purposes**: Oversee overall customer experience including system interface flow. Ensures customer satisfaction with all touch points within the terminal and employee/ customer interaction on all platforms of interfaces to create brand awareness, great customer experience and maximize transactions. **Key Roles and Responsibilities**: - Oversee overall...

Location: **Thailand** - Department: Customer Service- Location: Thailand- Identifies and assesses the training needs of Customer Care organization both Inhouse and BPO through Training Needs analysis, Focus Group Discussion, Quality Insights Forum and consultation with stakeholders. - Develops individualized and group training programs to address varying...

**Job Purposes**: Manage and implement directions to customer service operations and coordination with relevant functions internal and external branch, in order to create alignment of standards, satisfy customers, and achieve goals **Key Roles and Responsibilities**: - Implement plans and directions to manage operations of customer service to ensure...

Location: **Thailand** - Department: Customer Service- Location: Thailand- Responsibilities: - Business owner of the Escalation management in Thailand - Business owner of the L2 team’s performance in Thailand - Take lead in resolving high-risk escalation from C-level, regulator bodies, including court attending - Take lead in driving down the Buyer/Seller...

**Requirements:Overview** **Key Accountabilities** - Taking care Chinese national customer. - Increasing sales revenue and marketing in Chinese Customer. - Prospecting new business and new client relationships Chinese customer. - Support Thai staff to approach to Chinese company. - Collaborate with oversea sales office and factory. - Develop new business...

Company Description The Minor Food is one of Asia's largest casual dining and quick-service restaurant companies. We are aggressively accelerating the business growth in both domestic and global market. Our number of restaurants exceeding 1,600 in 21 countries under The Pizza Company, Swensen's, Sizzler, Dairy Queen, Burger King, Basil Thai Kitchen, The...