Manager, Escalation Management-customer Care

**About Naluri** We are a digital health therapeutics company operating across SEA, focused on the intersection of mental health and physical chronic diseases. We combine behavioural science, psychology, data science and digital design to help companies, healthcare providers, and ultimately, people on achieving a healthier lifestyle. **What You'll Be...

**Expect more. Connect more. Be more at Diebold Nixdorf.**Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role. **As the Senior Customer Delivery Manager ** - You are accountable...

**In this position you will....** deliver a best-in-class customer experience to our customers. You will determine customers insurance coverage and provide support in all aspects of claims management including but not limited to evaluating claims, engaging with authorized repair centers, and managing the logistic activities ensuring service levels are...

**Job Purposes**: Manage and implement directions to customer service operations and coordination with relevant functions internal and external branch, in order to create alignment of standards, satisfy customers, and achieve goals **Key Roles and Responsibilities**: - Implement plans and directions to manage operations of customer service to ensure...

**Location: Bangkok (Thailand)** **Responsibilities: **Customer Operational Account Management**: - The Customer Success Manager will focus on establishing and maintaining positive client relationships from an operational and strategic perspective. The incumbent will utilize client relationship management skills to maintain and renew exiting contracts, as...

Location: **Thailand** - Department: Customer Service- Location: Thailand- Identifies and assesses the training needs of Customer Care organization both Inhouse and BPO through Training Needs analysis, Focus Group Discussion, Quality Insights Forum and consultation with stakeholders. - Develops individualized and group training programs to address varying...

Job Description: - Overseeing project execution and making sure that all associated tasks are carried out in accordance with company procedures, contract requirements, quality standards, health, safety, and environmental standards, cost/profitability targets, and scheduling objectives. - Assist the project control department in defining all project...

Location: **Thailand** - Department: Customer Service- Location: Thailand- Team and Role Introduction - The Customer Experience (CX) team is responsible for steering and improving the overall Customer experience on Lazada. The main KPI of the team is the Net Promoter Score (NPS) and Product Satisfaction (PSAT), and our objective is to ensure that customers...

Reporting to the Global CIO of Hoya Vision Care, the Vice President of IT Infrastructure & Operations Services global position is responsible the design, implementation, management, and support of the global Hoya Vision Care IT infrastructure, its related technologies and services. Most notably, the Vice President is proactively monitoring the level of...

Location: **Thailand** - Department: Customer Service- Location: Thailand- The Customer Experience (CX) team is responsible for steering and improving the overall Customer experience on Lazada. The main KPI of the team is the Net Promoter Score (NPS) and Product Satisfaction (PSAT), and our objective is to ensure that customers have a flawless and effortless...