Manager, Escalation Management-customer Care

Location: **Thailand** - Department: Customer Service- Location: Thailand- Business owner of BPO agent quality across 6 ventures - Take lead in improving BPO QA efficiency through standardizing frameworks and automation tools - Take lead in identifying blockers, pain points that impact to customer satisfaction - Drive the insight sharing regarding top...

Location: **Thailand** - Department: Customer Service- Location: Thailand- Team and Role Introduction - The Customer Experience (CX) team is responsible for steering and improving the overall Customer experience on Lazada. The main KPI of the team is the Net Promoter Score (NPS) and Product Satisfaction (PSAT), and our objective is to ensure that customers...

**Grow your career in an international environment** Do you want a career that impacts millions of people for the good? At Mölnlycke, you’ll be helping to equip medical professionals with solutions to improve outcomes for patients. And you’ll develop your career in a growing organization with an inspirational culture - where you’ll be recognized for...

**Salary**:Max up to 90K + Other benefits **About our client** Our partner is a global FMCG personal care manufacturer. They are famous for being one of the top personal care producers with ambition to be number one in the market. Currently, they are looking for an experienced QC Manager to maximize their overall Quality Control...

Coursera was launched in 2012 by Andrew Ng and Daphne Koller, with a mission to provide universal access to world-class learning. It is now one of the largest online learning platforms in the world, with 175 million registered learners as of March 31, 2025. Coursera partners with over 350 leading universities and industry leaders to offer a broad catalog of...

DUTIES AND RESPONSIBILITIES: ∙ Understand customer enquiries and ensure they are answered or routed through the appropriate support channel ∙ Manage customer escalations and ensure that these are answered, tracked, and escalated as required ∙ Ensure all SLAs are met accordingly ∙ Demonstrate a strong customer service orientation and take...

Join us on a journey of endless possibilitiesAt Strada, possibility isn't just a promise – it's the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact.With the support, resources, and opportunities we provide, you'll build a fulfilling future – working on meaningful...

Job responsibilities - Customer & Care Services - Develop a beyond client expectation culture - Be a key referent to review all aftersales clients’ requests, boutique KPIs and follow up with administrative tasks - Escalate client/boutique issues when urgent/complicated to ensure excellence in service - Other adhoc policy & knowledge transfer for the...

Location: **Thailand** - Department: Security & Risk Management- Location: Thailand- Reporting to the Head of AML and KYC Operations (Thailand), you will: - Support the AML Officer (ALMO) and other business and technology teams to scope and build compliance processes to meet regulatory requirements. - Assist in the maintenance of AML and KYC/KYM policies,...

**Description** **Manager, Clinical Resourcing** Syneos Health is the only fully integrated biopharmaceutical solutions organization purpose-built to accelerate customer success. We lead with a product development mindset, seamlessly connecting our capabilities to add high-value insights to speed therapies to patients and provide practical value to help...