Sales Operation Executive

Job Description

**Functional Area**
- Customer Service

**Job Location**
- THA - Bangkok

**Country/Region**
- Thailand

**Who are you?**
- Professionals

**Permanent/Temporary**
- Permanent

**Working time**
- Full Time

**Req ID**
- 32808

Information at a Glance

**Join the Magic**

**Our Mission**

At Puratos, we create innovative food solutions for the health and well-being of people everywhere. As the global leader in bakery, patisserie and chocolate ingredients, we help our customers to be successful with their business, by turning technologies and experiences from food cultures around the world into new opportunities.

We are more than 10.000 employees in over 70 countries and have a consolidated turnover of 2.2 billion euros (in 2021). Our passion for innovation, a pioneering spirit and the unique Puratos culture drive our solid growth and vision for the future. This, along with our commitment to our local communities, is what makes working at Puratos so magical.

To strengthen our team in Chachoengsao, we are looking for:
**Sales Operation Executive (IBP System)**

(_Chachoengsao, Thailand_)

**Your Mission**

Reporting directly to the Sales Operation Manager, you will be responsible to build customers relationship and strong internal sales operation support to achieve the company business goals.

**What you will do**
- Study details and procedure of sales and marketing operations to understand and be trained by the time frame prescribed by the regulations.
- REceive the purchase order, input data to the system (SAP) and co-ordinate with planning dept. To confirm order and delivery date to the customers.
- Prepare picking list and hand over Warehouse to prepare stock, co-ordinate on the details and terms of delivery in case of special customer requirement.
- Issuing invoices and prepare delivery documents following customer requirement such as copy of PO, invoice and billing note.
- Manage customer complaint via CRM system and co-ordinate with relevant department to solve problems thus closing the complaints.
- Manage C/N process issued for the customers after getting approval by the GM.
- Lead OTIF / CN / Complaint meeting with relevant department.
- Monthly reports as designated within specific time frame.
- Documentation relating to domestic sales and category document type. Documents must be ready for retrieval at any time when required.
- Co-ordination with relevant parties to achive given tasks.
- Compliant with ISO 9001 :2015.
- Respond to report problem related to Food Safety issue and inform Food Safety team through assigned channel.

**What we expect from you**
- Bachelor Degree in related field.
- Min 1 year experience as Customer Service Call Center, Sales Co-ordinator or related experience.
- Good command of English, both spoken and written.
- Computer literacy, especially Microsoft Office.
- Good personality with a strong service mindset.
- Positive attitude, enthusiastic and able to work under pressure.
- Good at negotiation and problem solving skill.

**What you can expect from Puratos**

You will join a fast-growing, stable family business that has become an international market leader with a corporate culture in which innovation and entrepreneurship are part of our main priorities. You will benefit from a great deal of freedom in your work, with plenty of room for initiative.

A great work environment with lots of challenges is what you can expect:
You'll get responsibilities and the possibility to take ownership of your work

You'll get training and career opportunities to build your career within our company

You can count on a competitive compensation and benefit package.

This is Puratos

At Puratos, we create innovative food solutions for the health and well-being of people everywhere. As the global leader in bakery, patisserie and chocolate ingredients, we help our customers to be successful with their business, by turning technologies and experiences from food cultures around the world into new opportunities. We are more than 10.000 employees in over 80 countries and a consolidated turnover of 3 billion euros (in 2023). Our passion for innovation, a pioneering spirit and the unique Puratos culture drive our solid growth and vision for the future This, along with our commitment to our local communities, is what makes working at Puratos so magical.