Senior Customer Service
2 weeks ago
บันเทิง/สื่อ
วันนี้
- คุณสมบัติพื้นฐาน
- งานตามสัญญาจ้าง รายเดือน/รายปี, งานประจำ- 2 - 3 ปี- เชียงใหม่และภาคเหนือ- ปริญญาตรี- 30,000 - 40,000 บาท/เดือน + Commission- หน้าที่และความรับผิดชอบ
The position requires strong attention to customer relations, interactive communication skills, and problem-solving ability.
- Responds to live chats professionally and answer customers' enquiries.
- Acquire detailed knowledge and understand the operation to resolve customer issue and promote good customer experience.
- Handle customer complaints, to provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- To manage day to day operation of the contact center.
- To initiate and manage 1:1, team huddle and team meetings effectively.
- To manage resources, planning and implementing Contact center strategies effectively.
- To coordinate and managing client’s expectation.
- Ensuring all tickets are solved within SLAs.
- Ability to motivate and coach agents.
- Approachable personality with people handling skills.
- Continuously seeking improvement and plan towards achieve company goals.
- คุณสมบัติ
- Prefer 2 years of working experience in related filed & positions.
- Preferably Senior Executive specialized in Customer Service or equivalent.
- Excellent interpersonal & communication abilities.
- Able to work in fast paced environment, independent, customer focused, result oriented & disciplined.
- Ability to multi-task, prioritize, and manage time effectively.
- Work from home or remote working experience.
- ** Able to work under pressure and rotating for work in shifts.**:
- ** Required language: Thai and English (Verbal & written communication).**
ดูคุณสมบัติเพิ่มเติม
- สวัสดิการ
- การฝึกอบรมและพัฒนาพนักงาน
- ค่าทำงานล่วงเวลา
- ค่าน้ำมันรถ, ค่าเดินทาง
- ค่าสันทนาการ
- ค่าโทรศัพท์
- ทำงานที่บ้าน
- ทำงานสัปดาห์ละ 5 วัน
- ประกันสังคม
- ประกันสุขภาพ
- ประกันอุบัติเหตุ
- มีเวลาการทำงานที่ยืดหยุ่น
- เครื่องแบบพนักงาน, ชุดยูนิฟอร์ม
- เงินช่วยเหลือฌาปนกิจ
- เที่ยวประจำปี หรือเลี้ยงประจำปี
- เบี้ยขยัน, ค่าตอบแทนพิเศษ
- โบนัสตามผลงาน/ผลประกอบการ
- โบนัสประจำปี
- โบนัสประจำปี 1 เดือน
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