Performance Management Associate
1 week ago
Location:
**Thailand**
- Department: Commercial- Location: Thailand- Team and Role Introduction:
- Performance Management Associate is reporting to Head of Business Analytics under Sales Operations department as the key person in charge of performance management and productivity enhancement of Account Managers (including FTEs and contractors)**Responsibilities**:
- Establish, standardize and update KPIs and key metrics (both input and output) of Account Managers across job levels, categories and Business.
- Design and manage incentive programs of Account Managers and regularly monitor effectiveness of the key metrics and incentive programs
- Create, maintain and effectively communicate performance dashboard and reports
- Understand day-to-day operations of Account Managers and build relationships with all key stakeholders, learn best practices
- Conduct deep-dive analysis to identify potential areas for efficiency improvement both at individual level and at team level to enhance platform-wide manpower efficiency
- Prioritize, recommend and implement actions to improve Account Manager performance as a partner of commercial teams
**Job Requirements**
- 3-year experience in business analytics and business intelligence
- Strong logical thinking, have capability to structure problems, identify insights and act strong ownership and self-driven, go extra miles, ensure high quality process and output
- Strong communication and stakeholder management
- Willingness to learn in a fast-moving environment and experience working in an entrepreneurial environment
- Proficiency in Microsoft Excel and SQL
- Fluent in English and Thai
- Experience in e-commerce is a strong plus
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