Customer Service Supervisor
5 days ago
**Roles & Responsibilities**
- Manage work volume from all contact channels in order to share team workload. (Including operator function and confirmation call)
- Monitor team case recording and case updating via Salesforce system (CRM) in order to make sure that all cases touching customer service center will be recorded in the system with the accuracy. (Including operator function and confirmation call)
- Process QA for all contact channels (Call, Social and E-mail) with score rating as well as calibration in order to make sure that service will be delivered with standard.
- Monitor inbound calls from wallboard in order to control abandon call and to recheck call back service result to make sure that no customer left behind.
- Manage all activities on the floor by real time conversation monitoring, giving some advices, taking real time action, solving the problem or even taking over call from the agent. (Floor Management) to make sure that all cases will be handled in a proper manner.
- Bachelor’s Degree
- Have an experience in senior level, team leader or supervisor level in Insurance Business, Customer Service, Call Center, Hospitality or related field at least 2-3 Years
- Ability to work on weekend, holidays or late evening as required from times to times
- English skill will be a plus
ติดต่อฝ่ายทรัพยากรบุคคล
บมจ. ซมโปะ ประกันภัย (ประเทศไทย)
990 อาคารอับดุลราฮิมเพลซ ชั้น 12 ถนนพระราม4 แขวงสีลม เขตบางรัก กรุงเทพฯ 10500
**โทรศัพท์**:02-119-3000 ต่อ 1612 หรือ 1615
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