Operations & Technology (O&t) Head

2 weeks ago

กรงเทพมหานคร, Thailand Citi Full time

The Operations & Technology (O&T) Head is responsible for leading and executing the O&T strategy across all businesses in Thailand. This includes Technology Infrastructure, Enterprise services and driving multiple franchise-wide initiatives focused on digitalization, productivity and right placement, while maintaining a strong control environment.

**Responsibilities**:

- Prioritizing technology support for the franchise, and maintaining a strong focus on the delivery of high quality customer services and operations through O&T processes and platforms. Take a leadership role in exploring and developing key themes within O&T such as re-engineering through LEAN, simplification, digitization, straight-through processing and outsourcing, leveraging organizational resources within and outside O&T to drive and implement these initiatives.
- Partner and collaborate with products and functions to identify opportunities to completely digitize processes and shut off analog. Addressing key franchise-wide risks in the space of the divestiture, outsourcing, continuity of business and non-employees management, by focusing on right-placement and risk mitigation.
- Ensure the organization meets and exceeds financial goals. Work in partnership with regional / global partners, products and functions to identify opportunities to optimize expenses.
- Challenges and actively works to address issues, incidences and outages related to IT, including information management, IT frameworks, data quality, information security, cyber security and data protection for the franchise, with the regional functional heads of these respective functions.
- Foster an environment of proactive escalation and prompt resolution of all O&T issues including the timely closure of relevant Corrective Action Plans.
- Delivery of client-focused initiatives, O&T and shared services deployment. Embed control and compliance procedures into every aspect & appropriately assess risk during business decisions
- Demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations.
- Escalate, manage and report control issues with transparency, as well as effectively supervise the activity of others and create culture of accountability.
- Has technology management accountability across all the products and is the governance point of contact for regulators
- Focus on talent development with priorities around building a strong pipeline, diversity, and leverage the breadth of opportunities to develop future leaders.
- Create and drive a culture of inclusion, diversity and meritocracy, with high ethical and leadership standards.
- Lead a diverse management team, focusing on their individual development, and empowering them to build strong relationships with their global, regional and in-country partners.
- Actively champion initiatives, which drive workforce readiness for the future, and enhance manager capability and forward compatibility.
- Ensure compliance risks within Citi are effectively identified, measured, monitored, and controlled, consistent with the bank’s risk appetite statement and all policies and processes established within the risk governance framework.
- Ably respond to regulatory trends with an increased focus on Operational resilience, Cyber Security, Data Privacy, Third Party Risk management, Technological change & Innovation. Effective Data management and Data quality to enhance control environment.
- Drive automation and usage of digital channels by clients to improve efficiencies and reduce operational risk
- Ensure delivery of TSA SLA for the divested portfolio. Work with regional partners and buyer on meeting the timelines for LD2 migration. Ensure mínimal residual activities to be done post LD2

**Qualifications**:

- Understanding of the regulatory environment and experience in managing regulatory expectations in a complex environment.
- Strategic and innovative thinker with demonstrated ability to define strategy and provide direction and support with the skills to switch quickly from strategic to tactical.
- Ability to work effectively in complex and dynamic situations requiring analytical, interpretive and problem solving skills.
- Strong operational risk skills including the perceptiveness to identify early warning signals. Strong influencing and negotiation skills. Ability to explore alternatives and positions to reach outcomes that are supported and accepted by stakeholders.
- Proven leadership skills and intellectual capability to create momentum and a collective agenda across multiple products with a diverse population and competing priorities
- Superior people leadership skills, including being able to connect, inspire and motivate large teams. Demonstrated ability to build and promote diverse talent within the organization and embed career development pathways for succession planning.
- Excellent prioritization an

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