Parts and Service Zone Manager

3 weeks ago

กรงเทพมหานคร, Thailand Ford Motor Company Full time

B
- achelor degree in Business admin / Engineering. MBA is a plus M
- ore than 5 years of field experience in both direct / related business G
- ood interpersonal and business acumen, good communication in both written and verbal skills. Presentation skills, general knowledge in automotive knowledge. Process oriented. S
- ales and marketing, business development, PS&L, process improvement B
- usiness consulting skill, presentation skill, analytical skill L
- eadership skill, management skill, motivation skill, good-team players. T
- his position is required to travel extensively across nation-wide. G
- ood aptitude and potential to grow in the future assignments.

O

**verall roles & responsibilities: T**
- o achieve company’s revenue and profit in parts, accessories, lubricant targets. T
- o responsible for assigned team’s performance in sales/profit/process results. T
- o manage the assigned projects and deliver the results. T
- o consult and support dealers in dealer process improvement T
- o ensure that dealerships’ operations are up to standard. T
- o ensure that CSI/ CVP / DVP are achieved according to the dealer business plan. T
- o ensure that dealerships have enough and well-trained staffs in all functions. Q

**uality Care: T**
- o support the QC implementation process at the dealerships and work closely with Retail Excellence team in implementing the program. T
- o conduct yearly audit for the dealership on QC sustenance program and report out. C

**ustomer Satisfaction: T**
- o discuss the CVP reports with the dealership management team and initiate corrective actions on the areas of improvement and monitor the implementation. T
- o review the customer satisfaction rate & concern resolution process at the dealerships T
- o review the Open & Closed concerns on weekly basis and guide the dealerships on improving the customer handling process and customer satisfaction rate. T
- o implement strategy to achieve CSI Objective. F

**IRFT & Training Support: R**
- eview the analysis report on FIRFT and initiate action plan. E
- nsure that dealerships’ staff has paid attention and focus on enrolling the training process and keep monitoring the training progress. I
- mplementation of in-house training program at dealerships. E
- nsure the availability of Special tools as per the guidelines and usage. T

**echnical Support: T**
- o review the technician level mix of and develop action plan to retain dealerships staffs together with dealership management team. T
- o provide guidance for the technicians on need basis and coordinate with Field Engineer team & Technician hotline to resolve the technical problems. T
- o ensure that all TSB and HOTSPOT bulletins are fully aware by concerned dealerships staffs. T
- o train the dealership service team to be able to use STARS3/FORD Connect/HAR, etc. effectively W

**arranty: C**
- onduct warranty support at dealerships and facilitate the WCP audit process at dealerships. T
- o dispose the warranty parts as per the warranty guidelines T
- o ensure implementation of Warranty policy at the dealerships which includes: documentation, sending of failed parts to plants on timely basis, warranty claims, storage of warranty parts T
- o support the warranty approval process including goodwill claim. T
- o ensure that dealers have a certified warranty staff. T
- o review the warranty reports with the dealer principal and suggest corrective actions. S

**ervice Marketing: T**
- o monitor that service marketing programs has been implemented at dealerships properly. T
- o ensure that dealerships staffs has thoroughly knowledge about the programs, products. T
- o ensure that dealership has focused on extended warranty products (ESB - PPP, SSP and Roadside assistance program) T
- o recommend dealerships to conduct local campaign to support the service business in both sales and retention program. S

**ervice Parts: T**
- o review the stock order versus VOR orders ratio and discuss the same with dealership management team. T
- o review the inventory levels at the dealerships and ensure parts are available above the safety stock. T
- o ensure usage of genuine parts and accessories. T

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