Customer Excellence Project

2 weeks ago


กรงเทพมหานคร, Thailand Shopee Full time

Department
- LevelExperienced (Individual Contributor)
- LocationThailand - Bangkok
- PMO changes regarding the channel enhancement e.g. volume allocation; CSAT implications and
- cost analyses
- PMO new channel capabilities implementation e.g. chatbot and ensure smooth change mgmt.
- Provides constructive and actionable data-driven or simplifies complex into more understandable
- insights report to various internal support groups as needed.
- Utilizes data / monitoring tools to compile and track quality performance in all aspects

**Requirements**:

- Bachelor's degree in logistics, supply chain management, business administration, or a related
- field.
- Experience in Project management and /or process improvement is a huge plus
- Excellent communication skills as this role will require collaboration and alignment with multiple
- teams
- Self-driven and good leadership skills to facilitate cross functional interactions
- Strong analytical skills to conduct data-driven decisions
- Be creative in problem-solving


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