Customer Service Officer

2 weeks ago

กรงเทพมหานคร, Thailand LUXASIA Full time

LUXASIA is the leading beauty omnichannel distribution platform of Asia Pacific that has successfully enabled brand growth for more than 100 luxury beauty brands. Our integrated brand-building capabilities include luxury retail, online commerce, consumer marketing, and supply chain management. Since 1986, the company has partnered the world’s finest brands, such as Aveda, Bvlgari, Calvin Klein, Diptyque, Hermes, La Prairie, Montblanc, and SK-II. We have also established Joint Ventures with the likes of LVMH Group, Elizabeth Arden, Puig, Yves Rocher, D&G, Laura Mercier and By Terry. At the core of our business is a diverse and dynamic #OneTeam of 2000 talents that shape the face of luxury beauty, and delights consumers daily across our growing footprint of 15 markets.

Why Join Us?
At LUXASIA, we believe there is beauty within every talent - that is you.

We grow you by building your competencies and unleashing your potential. We have curated a vast portfolio of over 100 luxury brands across Asia Pacific, and growing. Your work will enrich the lives of millions of consumers across the region. With us, you get to be an entrepreneur, running the business like it is your very own. We give you the autonomy but not without guidance and genuine care. We are a diverse and inclusive team that is courageously innovative. Together as #OneTeam, we celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. While challenges at work are inevitable, the journey promises to be fulfilling.

With LUXASIA, an exciting career filled with robust professional growth awaits you. Isn’t that beautiful?

**Position purpose**:
Reporting to E-Commerce Manager

**Key responsibilities**:

- Provide professional customer service support.
- Answer customer chats on 3 marketplaces (Shopee and Lazada)
- Works on the weekend and helps on mega campaigns (double digit 9.9, 10.10 etc.)
- Communicate and coordinate with the team as necessary.
- Maintain a positive and professional attitude toward customers at all times.

**Requirements**:

- Required skill(s): Customer Service, Customer Relation, and Good communication skill
- Has experience in working with customer support and is customer-oriented.
- Has a solid knowledge of the beauty industry is a pus
- Has experience in working in e-commerce or has a personal store in e-commerce is a plus.

Do you have what it takes to succeed in a fast-paced and intense environment? Do you thrive on challenges? Do you want to bring innovative ideas to life? Are you keen to abandon the status quo, try new things, embrace failures as lessons, recover fast, yet always pursue excellence?
If so, you are the one we are looking for. JOIN US and let’s grow together.

**Note to staffing agencies**:
**Benefits**:

- Annual Increment
- Fix Guarantee Bonus
- Variable Bonus based on KPI & Performance
- Group Insurance
- Provident Funds
- Product Allowance
- Mental Health Leave

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