Aftersales Service, Area Manager

**Responsibilities**:
Dextra Manufacturing is seeking a talent (AFS) Aftersales Service, Area manager to carry out the responsibility for maintenance and development of AFS program (Dextra’s customer support, AFS standards, policies & equipment procedure management). You will be responsible for the coordination and synergizing of AFS activities in APAC / NORTH ASIA / INDIA / BANGLADESH / MIDDLE EAST region within the different processes listed here below:
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**Planned/unplanned maintenance activity**:

- To support & monitor the maintenance activity to ensure than all equipment within the areas is able to guarantee the same output that are aligned with our Dextra standard.

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**Equipment continuous improvements**:

- Ensure periodical equipment audit are done on all equipment & propose potential ways of improvements (maintenance cost, machine’s reliability / productivity / about functionality).

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**Training Plan**:

- Provide regular training for both customers and After Sales Service Teams
- Organized to ensure best practices & procedures are implemented to optimize the efficiency (productivity / quality / Safety / cost).

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**Reporting**:

- Establish AFS monthly reports for each area and update management regarding to ongoing AFS issues
- Standardize template with all key AFS indicators (MTTR /MTBF / MNT cost / productivity / machines position file)

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**Q**
**uality / documentation**:

- Provide support in coordination with across departments regarding quality issues (product or equipment) that may arise and fully document them.

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**Develop the transition to an organization that empowers our customers**:

- Remote maintenance / transfer of competences / invoicing of activities that the customer delegates to us
- Provide and promote aftersales services to customer on our value added solutions

**Equipment productivity improvement**
- To define solutions to improve the productivity based on spare parts stock with Dextra factory, local sourcing, preventive maintenance, optimization, overhaul machine, training, machine standardization, and adapt AFS taskforces

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**Machines spare parts stock definition**
- Implement well adapted and optimized spare parts needed for all Dextra’s machines
- Taking in account an acceptable B/D rate, local sourcing possibilities, preventive maintenance optimization, maintenance contracts, operator and users training to be able to detect part's failure drift

**Key Competencies**:

- Good computer literacy
- Experience in ERP (EFACs and AX): management system to control sales, planning, production and experience managing P&L, would be a plus
- Analytical thinking
- Strong training skills
- Time management
- Pragmatic & customer service oriented
- Strong interpersonal skills
- Good motivational and influential skills

**Qualifications**:

- Bachelor’s degree in Mechanical and/or Electrical Engineering
- 5-7 years of experience in Service Engineer and collaborating within a multicultural environment
- Strong English communication
- Servicing & global skills in Mechanical, Electrical and Hydraulic equipment.
- New IoT tools global skills / Management skills. Analytical approach. listening skills and persuasiveness