Senior IT Helpdesk Professional
5 days ago
At Manatal Co LTD, we're looking for a skilled Senior IT Helpdesk professional to join our team in Bangkok. This exciting role comes with an estimated salary of $35,000 - $45,000 per annum.
Company OverviewWe're a fast-growing B2B SaaS company that's transforming the hiring process with our innovative AI-powered application tracking system. Our team is dedicated to building a user-friendly and efficient platform for recruiters, hiring managers, and candidates alike.
We value diversity and inclusivity, offering equal employment opportunities to all qualified candidates regardless of their background or characteristics.
Job DescriptionThis role will involve providing top-notch technical support and assistance to our employees, ensuring they have a seamless experience using our systems and tools. You'll be responsible for troubleshooting issues related to network connectivity, hardware, and software, as well as coordinating with vendors to resolve technical problems.
You'll also be expected to manage onboarding and offboarding processes, guide new employees through our ecosystem, and ensure all internal tools and software are up-to-date. Additionally, you'll work closely with the Senior HR Manager to perform operational tasks related to health and safety.
Required Skills and Qualifications- Excellent communication skills: You should possess a clear and concise communication style, with a strong command of English.
- Fluent-Native level of Thai language: We require someone who is fluent in Thai, with a deep understanding of the language and culture.
- Technical expertise: You should have experience in managing a technology Service Desk or Help Desk, preferably using tools like Jira Service Desk or ZenDesk.
- Education: A Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
- Collaboration and problem-solving skills: You should be able to build effective relationships with clients and colleagues, and be comfortable working autonomously to prioritize workload and tasks efficiently.
We offer a range of benefits to our employees, including a competitive salary package, attractive medical healthcare plan, personal development allowance, and two weeks of work-from-anywhere per year. We also enjoy regular fun team-building activities and company trips.
Why Work with Us?As a member of our team, you'll have the opportunity to work with talented individuals from diverse backgrounds, collaborate on innovative projects, and contribute to the growth and success of our company. We're committed to creating a positive and inclusive work environment, where everyone feels valued and supported.
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