Customer Relationship Advisory,analyst
3 days ago
DepartmentOperations- LevelEntry Level- LocationThailand - BangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Respond promptly to customers with a resolution according to company guidelines and KPI.
- Maintain a courteous and calm manner to de-escalate stressful situations, negotiate with internal and external to provide proper solutions to customers within SLA.
- Generate outbound calls, in some complex cases.
**Requirements**:
- Native fluency in Thai and fundamental business English (reading, writing, listening, speaking)
- Bachelor’s Degree in a related field
- A proactive, fast learner, team player with ability to work in dynamic environments
- Have strong interpersonal & communication skills
- Service-minded and positive attitude
- Detail oriented, good analytical and problem-solving skills
- Experience in Customer Service or Call Center is an advantage
- Experience with CRM system and e-Commerce is a plus
- Able to work in Shift (6 days per week)
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กรุงเทพมหานคร, Thailand Shopee Full timeDepartmentOperations- LevelEntry Level- LocationThailand - BangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis...
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