Customer Performance Analyst

2 months ago


กรงเทพมหานคร, Thailand Unilode Full time

**About Unilode**

**Position Overview**

The Customer Performance Analyst (CPA) will enable and support a meaningful Customer Performance Cadence by jointly working with the Customer Success Manager (CSM) and the Data Analysts to create a Monthly/Quarterly Performance Story Deck for carriers. In addition, the CPA will also work with Product Owners to facilitate any customer specific rollout of product deliverables.

**General Responsibilities**
- Own the activities surrounding the customer performance cadence, including reporting and analysis, storyline preparation, and follow-up support with the CSM.
- Support the production of monthly, quarterly, and annual business reviews - with informed analysis and performance trends.
- Collect data and update standard performance slides and share them with CSMs and other CPAs as required.
- Work with the Business Analytics & Process Excellence (BAPE) team to develop the Customer Dashboard for their respective customers, including JP and Performance KPIs.
- Discuss and initiate individual customer data analysis in cooperation with the CSM teams to enhance service quality.
- Document the processes and limitations of any created reports and analysis via Confluence.
- Constantly share valuable data analysis with other Customer Performance Analysts to ensure a consistent customer experience.
- Facilitate any customer-specific rollouts of new products/features in cooperation with the relevant product owner/s. Additional duties as assigned.

**Qualifications**
- Relevant work experience in the field and or a Degree qualification (including but not limited to a qualification in Business administration, finance, analytics/statistics)would be desirable.
- Demonstrable experience working with KPIs and performance management domains with close focus on customer impact.
- Experience in defining KPIs and data analysis/insights.
- Extensive storytelling (presentation) capability in translating complex information and analytical findings into actionable insights.
- Knowledge of the following programming languages is preferred, not mandatory (R / Python / SQL / git).
- Basic understanding of how Coding/Programming is executed to be able to read the logic and translate.
- Established business and financial acumen.
- Open minded, positive and constantly seeking for solutions.
- Structured, organized, driven with high level of energy.
- Robust analytical and quantitative skills, as well as attention to detail.
- Excellent verbal and written communications.
- Strong interpersonal and influencing skills.
- Demonstrated success in a high pressure, dynamic, fast-paced environment.
- Discretion and confidentiality.
- Eager to learn new technologies and skillsets



  • กรุงเทพมหานคร, Thailand AIA Full time

    At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. - As pioneering innovators for over 100 years, we’re now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live...


  • บึงกุ่ม, กรุงเทพมหานคร, Thailand Lotus's (Ek-Chai Distribution System Co., Ltd.) Full time

    Review business target and existing model. Review pre post performance business case. Analyze data to provide insights and recommendations for improving financial performance. Develop and planning, budgeting, and forecasting processes. **Reporting**: Prepare and present financial reports to senior management and stakeholders. Ensure compliance with...

  • Credit Analyst

    4 weeks ago


    กรุงเทพมหานคร, Thailand Pasona HR Consulting Recruitment (Thailand) Co.,Ltd Full time

    Job ID 49585 Business Banking, Finance, Securities, Insurance Job Detail - Perform credit evaluation report for corporate customers. - Analyze customer’s business background and financial data e.g. financial statement. - Provide useful credit information to supervisor. - Gathering and providing the necessary support data to the decision-maker and respond...


  • ภาษีเจริญ, กรุงเทพมหานคร, Thailand United Overseas Bank (Thai) PCL - UOB Full time

    Chargeback Analyst is responsible for financial investigation, and control in efficient of Credit/Debit Cardholder s dispute process ; submitting /reviewing the customer dispute cases to opposite banks based on Visa, MasterCard, National ITMX s dispute regulation for end to end of dispute processing, work closely with the customer service team to resolve...

  • Database Analyst

    4 weeks ago


    กรุงเทพมหานคร, Thailand AIA Full time

    At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. - As pioneering innovators for over 100 years, we’re now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live...

  • Business Analyst

    2 weeks ago


    พญาไท, กรุงเทพมหานคร, Thailand Aware Corporation Limited Full time

    **Project**: **Various project depending on your background and aspirations; you will be assigned accordingly** Be a part of a company whose ambition is to transform Thailand and the region for digital revolutions **Job Function**: - Job Function: - Analyst - Job Sub Function: - Business - No. Vacancy: - 1 - Salary (THB): - Negotiable (up to skills &...

  • Demand Analyst

    2 weeks ago


    กรุงเทพมหานคร, Thailand Plexus Full time

    Job Description: - Ensure all demand planning metrics are updated and maintained - Review all customer demands prior to entry into ERP system and release MRP for processing - Maintain the work order schedule and release work orders based on materials and capacity availability with feedback from purchasing and planner - Communicate schedule changes with the...

  • System Analyst

    4 weeks ago


    จตุจักร, กรุงเทพมหานคร, Thailand PTT Digital Solutions Company Limited Full time

    **Responsibilities**: - Performs analysis and makes recommendations in areas that require a high level of technical competency. - Provides technical assistance on the architecting, troubleshooting, and performance tuning of the supported environments. - Supports related tasks to IT software development projects. - Designs data bases and data dictionary...


  • คลองเตย, กรุงเทพมหานคร, Thailand FWD Life Insurance PCL Full time

    Develop, implement, and maintain leading-edge analytics systems, taking complicated problems and building simple frameworks. Identify trends and opportunities through analysis of complex datasets, supporting by insights from sales team, for decision making by partners and organizational stakeholders. Create and maintain rich interactive visualizations to...

  • Business Analyst

    2 months ago


    กรุงเทพมหานคร, Thailand Arthur D. Little Austria Full time

    **Overview**: As Business Analyst at Arthur D. Little you will work on well-defined sub-tasks of the assignment with the close support and guidance of your case manager. **Responsibilities**: The Business Analyst’s role includes: - Gathering facts and analyzing data from various sources - Extracting key messages from your research in a clear and concise...

  • Business Analyst

    2 months ago


    กรุงเทพมหานคร, Thailand Arthur D. Little Austria Full time

    **Overview**: As Business Analyst at Arthur D. Little you will work on well-defined sub-tasks of the assignment with the close support and guidance of your case manager. **Responsibilities**: The Business Analyst’s role includes: - Gathering facts and analyzing data from various sources - Extracting key messages from your research in a clear and concise...


  • กรุงเทพมหานคร, Thailand PTTEP Full time

    PTTEP Services Limited**Job Purpose**: **(Senior) Analyst and Digital Solutions Operation **plays two key pivotal roles as Senior Analyst and Lead Support role. As an analyst, this role is responsible in facilitating business requirements gathering across diverse domains, conducting root cause analysis to address pain points and improve processes,...


  • กรุงเทพมหานคร, Thailand Citi Full time

    The Customer Service Analyst 1 is an entry-level position responsible for assisting in customer related activities and providing resolutions in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: - Serve as single point of...


  • กรุงเทพมหานคร, Thailand Unilever Full time

    Job Title: dCommerce Business Analyst & Process Optimization Support Manager Location: Thailand **Job Descriptions**: **Data Analysis and Insights**: - Collect, analyze, and interpret data from various digital commerce platforms (both current and new platforms), and customer databases to track performance metrics and KPIs. - Generate regular reports and...

  • Information Analyst

    2 weeks ago


    ปทุมวัน, กรุงเทพมหานคร, Thailand Starcom Full time

    Company Description A wholly-owned subsidiary of Paris-based Publicis Groupe S.A. One of the world’s largest agency networks with 98 offices in 84 countries and more than 9,000 employees worldwide We handle many of the world’s top brands Our Company’s vision is “to create ideas that inspire enduring belief in our clients’ brands” We have...

  • Business Analyst

    2 months ago


    กรุงเทพมหานคร, Thailand Criterion Asia Recruitment (Thailand) Co., Ltd. Full time

    Are you passionate about the world of finance and investments? Do you have a keen eye for analyzing market trends and uncovering profitable opportunities? If so, we have an exciting opportunity for you to join our dynamic team as an Investment Business Analyst at [Company Name]. Our client is an investment firm dedicated to providing exceptional investment...


  • กรุงเทพมหานคร, Thailand PTT Global Chemical Plc. Full time

    Analyst (Market Communication and Customer Management)**Posting Start Date**:29/01/2024**Job Function**:Marketing, Sales & Supply Chain**Company**: **Work Location**: **_Major Responsibilities_** - Attach with potential customers of Business as customer inquiry center to capture inquiries through both online and offline channels via activities created by...


  • กรุงเทพมหานคร, Thailand Amity Full time

    Working at Amity is an exciting opportunity to step up your career and work in one of the coolest and fastest-growing tech scale-ups in the market.We are backed by leading VCs and we raised more than $20M to date. Since our founding in 2020, we went to 4 to 250+ employees (with over 27 nationalities ), 1 to 4 offices (Bangkok, London, Milan and Sao-Paolo)...


  • กรุงเทพมหานคร, Thailand Cendyn Full time

    **Job Purpose**: This position is crucial to high customer satisfaction among Cendyn clients. The Tier 2 Customer Support Analyst works with Operations, R&D, Product, Sales, and other Operations teams to contribute support and deployment expertise. Our Support structure has a strong reliance on training and knowledge sharing. As a Tier 2 Customer Support...

  • Performance Marketing

    3 weeks ago


    ปทุมวัน, กรุงเทพมหานคร, Thailand Centara Hotels & Resorts Full time

    การตลาด, การตลาดดิจิทัล| - ที่พักและโรงแรม| - 1 อัตรา- ผู้เชี่ยวชาญหรือหัวหน้างาน| - งานประจำ- วันที่โพสต์ : 25 มี.ค. 2567| - รายได้ต่อเดือน- TH, Krung...